Find out what you need to travel with our step-by-step guide, from entry requirements to checking in online. Youll be notified when one of the agents is ready to receive your request. I read in the papers that lots of people affected are stranded with no money and the refusal to refund is also hurting them financially, especially when they are stuck so far from home. Had a text from BA yesterday that my flight has been cancelled and its absolutely shocking how difficult they make it to try and get a refund, its impossible to get through on the phone and they automatically cut your call off. Not working for me. Ms Barber said she had requested the vouchers in effect store credit to the value of her flights in March 2020, after Japan closed its borders to foreign travellers during the first wave of the pandemic. The refund buttons didnt work. Despite laws in place saying airlines must give people back. If you need further assistance obtaining a refund from your travel agent or tour operator, please contact us directly. https://travelingformiles.com/how-to-get-a-refund-from-british-airways-the-last-working-ways/. Fantastic! Traveling For Miles has partnered with CardRatings for our coverage of credit card products. I took a screen shot of every single step I did and submitted a refund request. https://travelingformiles.com/how-to-force-the-british-airways-website-to-offer-a-refund/. The airline refused. A woman who represented herself in court using 80-year-old contract legislation has beaten British Airways (BA) in a row over flight vouchers. 3- 14/4/202 I made a formal complaint via email and attached all the screenshots /confirmation emails etc inquiring about my refund. All flights in the booking will be cancelled. Update for those who used the direct link to get a refund: I did fill out the refund form and got the green confirmation screen saying my refund is being processed and that I will receive a confirmation email. Any other ideas please? Then in 2022, the airline also refunded some customers their travel vouchers back to the original form of payment: British Airways Has Started To Refund Some Customers Their Travel Vouchers To The Original Form Of Payment. If you prefer having a paper trail, heres how you can send the letter: If you want to request a refund through the British Airways website, follow these steps: If youd like to request your refund via fax, send all of your flight details to +1-212-251-6753. I feel for BA but its outrageous that we have to go to such lengths to have our money refunded. [] Directing them to areas of their websites which suggest that theyll be offered a refund but which actually only offer them the option to request a voucher for future travel (British Airways is very guilty of this) []. Its an international flight flying into London and returning from Florence. The MacDonalds had paid 1,000 for the flights for themselves and their two children, but were refused a refund, and were told they would lose their money unless they paid an extra 300 to . I was so outraged by BAs deceitfulness that i closed down the website with a view to contacting BA by telephone. Besides, if you gave your ticket to a government official or British Airways as proof that you will leave the country, you may not get a refund unless you prove that you will use a different airline or even mode of transport to leave the country or you have permission to stay in the country. Hopefully that works! Once again they seem intent on sabotaging their once-good reputation. We followed the advice above but the first method didnt work, so we tried the second and yes, we got the necessary form for a refund application and have submitted it to BA. Full details are available on ba.com This guidance may be amended by the airline at anytime. By December 2020, with Japans borders still closed, she raised the issue with BA and requested a cash refund, but her request was denied. Enter the booking reference number in the relevant field. Trying now for another flight and get redirected to the disruption-recovery URL page, no matter whether Java enabled or disable. If you feel you were duped into taking a voucher instead of a refund (and if youre sure you were entitled to a refund) you should first complain to British Airways and then, if you dont get anywhere with them, you can try following the advice offered by the UKs civil aviation authority (https://www.caa.co.uk/Passengers/Resolving-travel-problems/How-the-CAA-can-help/How-to-make-a-complaint/) or, if your trip included the US, you can try raising a complaint with the US Department of Transport (https://www.transportation.gov/airconsumer/file-consumer-complaint). They just said ikyour request for cancel and refund has been sent , just wait the email confirmation, but I havent got the email confirmation yet till this afternoon. Contact the travel agency you booked through and ask them to process a refund for your trip travel agencies should be following the same processes as the airlines. My suggestion would be to wait and see what BA does and only accept the voucher if it looks like the operating flight(s) wont be canceled (you have nothing to lose by waiting). Sadly, didnt work for me just now. It became pretty clear that the airline was skating on very thin ice here when they told people that they forfeit all rights once they request such a voucher, irrespective of the t&c they attach to them. If so, how much time elapsed after the initial email? Theres a saying that says that desperate times call for desperate measures, and a number of airlines appear to be taking that saying very literally as they blatantly attempt to circumvent laws that dictate that passengers are due a refund if an airline cancels their flights. Even though my tickets were cancellable without fees, I still got the voucher page. Thank you so much for doing this! I was told that a refund will be processed in 21 days. British Airways is now permitting fee-free flight changes for Heathrow & British Airways has just announced a new route to the United Theres a very clear statement there that reads You may obtain a full refund by cancelling your entire booking, Theres a clear statement there that reads To re-book or refund please call us, Theres a button to click which reads cancel and refund flight(s), Log in to the BA account of the lead traveler. One leg of my two leg itinerary was cancelled by the airline. what to do if you were already tricked to accepting voucher? Hi, thanks so much for this tip ! My flight is from France to Malaysia, worth of 630Euros. Do you know where to file a complaint? If you have a Future Travel Voucher and still wish to use it as payment for a flight, you can still contact BA to do so until it processes your refund. Cleared the cookies and history as well. Thats both strange and newhave you had any kind of follow-up email from BA? What am I doing wrong? A few thousand dollars at stake. Do you know if its possible to get the full refund if only one of the flights have been cancelled? person. Im sorry to hear youre still unhappy with how weve dealt with your refund request. Trying for last 36 hours. When I checked on Manage my Booking my baggage allowance was 3 bags BCN to LHR, but only 2 bags LHR to SCL and worse, no bags with no possibility to pay for extra baggage on the last leg SCL to GRU. Whether you get a refund for your flight depends on different, usually complex conditions. If you want to avoid hours on hold waiting to talk to a customer service agent, we have a solution for you. Thank you! Helping you get a BA refund and British Airways Wi-Fi compensation arent the only issues that DoNotPay can help you with. Please check their website here for contact details. To find out, I contacted the airline directly on your behalf. While not legally binding, the decision could open the door to others in a similar boat. I tried today at 16:52 and unfortunately is not available anymore. Big mistake! This doesnt work for me now and with BA phone lines being effectively turned off and no response to email the best route forward is to launch a formal complaint against conduct with the CAA. However, Ms Barber, who studied A-level law, was able to beat the airline giant in court using the Law Reform (Frustrated Contracts) Act 1943. Happily BA have agreed a refund . I asked for a refund. . I hope this works for my two 7500 flights from LHR to VIE (players 1 and 2). 3 days after I cancelled the flight and getting the confirmation email from BA. Just completed it successfully. Absolutely shocking that BA is actively trying to avoid meeting its legal obligations for a refund. It seems like there is literally NO way left to get an actual refund . Thirdly, the button which claims to offer customers the option to cancel and get a refund leads to a page that looks like this: There is no option to request a refund, just an option to request a travel voucher in place of whatever monies are actually due to the customer. Thought it was odd they were only offering a voucher. I so pleased that I stumbled onto your site. Ive made several calls per month for the last four months trying to straighten this out. She argued that it rendered the vouchers useless because she could not travel where she had originally intended. British Airways has said there is "no way" that vouchers can be issued without customers requesting them. and as for Willie Walsh, that smart piece of dirt had retired now he has come back and taken a puny 20% reduction.thus in effect he has got an 80% gain. If your trip was to/from the US (i.e covered by US DoT rules) and the airline cancelled your trip yes. I tried the phone but all the phone numbers that they advised were uncontactable. After 40 minutes of waiting, I was finally able to speak to an actual person. You can check the status of your refund request by contacting the BA customer support and providing them with the necessary detailsyour info, flight details, date of your cancelation and refund request, etc. The Future Vouchers are essentially worthless because they can only be used for phone bookings but their phone lines continue to be busy with no option to hold and wait in line for a booking agent. I would wait as long as possible to give BA a chance to cancel the GRU-LHR or LHR-BCN flight. . Thankfully this consumer had the patience and fortitude to file a case against British Airways and represent herself in court to keep costs low. Opinions, reviews, analyses & recommendations are the authors alone, and have not been reviewed, endorsed or approved by any of these entities. It worked !!! Sit back and relax while we do the work. Please check your travel details are correct and retry in 24 hours. I dont want a eCredit, and would much rather have the $1,400 back! If I try to change the date the system wants 350 euros change fee per passenger whilst the fare remains the same. Is your connecting flight disrupted by the British Airways flight thats been delayed for five hours or canceled? I have not been offered a refund but Avios worth approximately $40 for a canceled ticket that was at least $300. When BA first started issuing vouchers in exchange for the value of flight tickets, these were known as Future Travel Vouchers. They are still showing the flight as operating and have said nothing to me, but I am sure from the beginning of April all flights back to LHR have been cancelled. Non Executive Club members should go to Avios.com. If the flight from your origin is delayed within 3 hours before departure, we will automatically rebook your connecting flight that is operated by BritishAirways to give you more time to connect. If youd rather not play around with your smartphone settings or if the smartphone workaround doesnt work for you click here for your offline options. Agreed. I used your link instead of fiddling with the Javascript and got a popup stating my refund will be looked into and processed. Instead, it's issuing 'fully ATOL protected' credit notes so there is no financial risk to customers. If an airline cancels a flight, it owes you a full and prompt refund under its fare rules and federal regulations. Okay I mad. This article originally appeared onChriselliotts.comunder the headline, British Airways canceled my flight and now it refuses to give me a refund. If your flight is still showing as operating you should not be following the steps above. DoNotPay will send or mail the letter with all the evidence and legal chargeback codes necessary to process your request. Warm regards, If you have a consumer problem you cant solve, contact him directly through hisadvocacy website. British Airways cant keep your money under any circumstances. Do I have to repeat again fill out the form later? British Airways has taken two steps to get around this problem. There's no charge for changing your flight booking. Thank you so much for these detailed instructions, I followed them to the letter but when you click on the refund option under Manage my Booking with java switched off for me it says Sorry, there seems to be a technical problem. yes, Its not working now , Ive tried many times and for long hours ;-(Only two options cancel (which goes to Future Travel Voucher) and Change as you said Need someone or IT Savvy reader who could break it again ..Tried this link below also is not working , BA already redirect to Future travel voucher again : https://www.britishairways.com/travel/webforms/public/en_gb?eId=120001&wfpId=mmb_ticket_refund It took about 3 minutes. I dont think it is working now. Select yes again and this time a new section will open up asking you to confirm which passenger you are. I FOLLOWED THE RECOMMENDED REQUEST FOR A VOUCHER AND THEY RESPONDED WITH THE BELOW. You should now see a confirmation page that looks similar to this. You must then claim this refund at the same time as claiming a refund for the parts of your journey you did not fly. Read and agree to the terms and conditions. I received a confirmation email the same day. You can only request a tax refund. Hi. Similar to David Singer, I had one leg of my trip cancelled. Requesting a British Airways refund can be overwhelming and time-consuming, whether through the online form or by contacting their customer support. INSERTING MY BOOKING NUMBER ON MANAGE MY BOOKING PAGE I WAS GREETED WITH: Error Please wait for confirmation that your booking has been cancelled.. It doesnt seem to work anymore, they seem to have closed the work around! British Airways can't keep your money under any . I have received below message after submitting the request using link https://www.britishairways.com/travel/webforms/execclub/_gf/en_gb?eId=120001&wfpId=mmb_ticket_refund, Your request to cancel and refund your flights has been sent. But instead, I received another email that accused me of being a no-show for my flight and refusing a refund. They say that I made a choice and hard luck, Ive got to accept the voucher. The email and the refund never came. Under your canceled flight, click the cancel & refund flight(s) button. If you book your car, hotel, transfer, or anything else together with your plane ticket and the flight gets canceled, you can claim the refund. Surprisingly someone answered within 2 min. Did you try the link I posted on the 24th (in the post above)? It sent the damn form in and now I have a voucher. But the CMA said the airlines might have. Thanks. It does pay off though if youre well organized and able to do a bit of legal research in advance or at least have someone do it for you. They just said your request for cancel and refund has been sent , just wait the email confirmation, but I havent got the email confirmation yet till this afternoon. Show all | Hide all show Types of refunds Dont do nothing here yet. for their Avios to be returned, no mention of this, quite rightly. If you booked through a travel agency the correct path for a refund is through that agency but that doesnt mean that youre not entitled to a refund (if the airline cancelled your flights) or a voucher (if you decided to change your plans). You can claim a refund for the parts of your journey which you did fly, provided that you can prove that the journey no longer serves any purpose in relation to your original travel plans. Since 2011, we have been helping millions of visitors like you untangle travel loyalty programs for free upgrades, flights and hotel nights. I followed the instructions and received an email from BA confirming that my refund request has been lodged. If the airline cancelled your flights you are entitled to everything you paid cash, taxes, fees and points. I feel your pain, Anthony. Got confirmation Email from BA. The second phase is now underway. 1. Im really pleased this helped out. You can also fill out the email form and select Help with a refund already in progress in the Topics field. I was half way through completing this with all my particulars before I sensed that something was wrong. You can update your choices at any time in your settings. Not good. I followed the instructions & clicked cancel. Same thing. "If. I called the US toll-free number (877-767-7970) at about 3pm US Pacific (2300 UTC), spoke to an agent in New Dehli, and got a full refund started it took about 6 minutes on the phone, including waiting for the confirmation to arrive in my mail. Can I ask at what time did you call? Once payment has been made, we will email you to notify you of the payment. Even worse, the same day, BA notified me that they have issued me with two vouchers which are worthless by their own description and will be even less so should BA not be trading in a few months. Luckily, this post is about just that. Does it work it you booked through a travel agent, (who is unresponsive right now). Any advice on this please ??? They decide on any disputes between airlines and passengers that cant be resolved using the airlines own complaints procedure. The consumer champion accused the two major. No mention of an admin fee either I recommend this option. If the price is lower, we will refund it. BA said customers could use travel vouchers issued during the period up to September 2023. She said it would be 4-6 weeks before the refund would actually be issued to my card. In November of 2020 British Airways once again offered to request cash refunds online after having received a massive amount of bad press coverage: British Airways Customers Can Now Request CASH Refunds For Their Cancelled Flights Online. [] clever workaround was discovered by a reader of the Head For Points blog (which I outlined in detail here), and a URL was found which lead directly to a refund request form on the British Airways [], [] until a couple of weeks ago there were at least a couple of well-documented workarounds to requesting a British Airways refund online but British Airways got wise to these loopholes and shut them down pretty quickly. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser or any other advertiser. Thank you for your email. No email as yet and the link worked no need for chrome/java etc. Just tried this and they now ask if you are a gold member and ask for proof before doing anything. Submit your British Airways refund request form. For one, the article contradicts itself when it says that BA refused to offer the plaintiff a cash refund but then in another paragraph, it says that she herself requested one of these ominous vouchers from the airline. *sigh*. You can claim compensation if your flight is delayed for more than three hours on your final destination, and the cause is within the British Airways control. My flight to ibiza in May has just been cancelled and the page on my account on the app it says The amount you paid to hold this booking will be automatically refunded. Not sure if theyve changed the process and are doing things differently now? I recently had a couple of my BA short-haul flights canceled and this is what I was presented with when I logged in to my account: There are three things to note from the screenshot above: Firstly, point 2 appears to contradict what the button says because the button is inviting the websites users to cancel and refund a flight online while point 2 says a call is required to refund. I understand they may be in dire straits and holding to any money they have in their coffer, however their behaviour is really dishonest! A woman who took on British Airways (BA) in court without legal representation has won her case in a row over flight vouchers. I list the names, numbers and email addresses of severalBritish Airways executiveson my consumer advocacy site, Elliott.org. Both John and I have repeatedly warned and pleaded with readers not to accept vouchers of any kind from airlines or hotel chains for services that were canceled involuntarily. Hes the author of numerous books on consumer advocacy and writes weekly columns for King Features Syndicate,USA Today,Forbesand theWashington Post. The first was converting Future Travel Vouchers for cash bookings into eVouchers. We had paid a 300.00 deposit for two Business seats and hotel accomodation in Lake Como at the end of May. Now Im on the refund webpage. Dear Customer It was only then that I noticed the heading (which was partially obscured on my PC) which said I was claiming for Vouchers! How long does that usually take to come through ? Really useful thank you! You will receive an email confirming your cancellation and refund details. Laura Dent The case was heard at Redditch Magistrates Court, Worcestershire, on 20 January, where Ms Barber was awarded the sum of 2,523.42 to cover flights, interest up to the date of judgment and costs. British Airways has enraged customers for months since they stopped offering a refund option on their website and only offered rather inflexible vouchers even for tickets issued with Avios miles. Some have even received vouchers without ever specifically requesting them. Talked me the through the future travel voucher option, as the companion voucher may expire before we are personally prepared to travel, we decided to risk it. All articles here represent an opinion and are general in nature and should not be relied upon for individual circumstances. Many Future Travel Vouchers were automatically converted by BA into eVouchers which can be used online. I took screen shots of both the application and their website response. Select Option 3, Anything Else. Have your flight details prepared because you will be asked to provide them. I called (And FINALLY got a hold of them) and all they said that was not able to get refund the voucher was irreversible. Choose the currency you used when paying for the ticket. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. Also, Ive heard that some people are being asked to pay an admin fee (35!) Representing herself, Ms Barber took BA to court and won a full refund. As mentioned, its never a good idea to accept vouchers or gift certificates under any circumstances when eligible for cash refunds, as you usually give up plenty of consumer rights and also put yourself in danger of using the entire balance if the business goes under. I almost stopped at the screen where they wanted a valid email address! I dont want the voucher because they make you start AND COMPLETE your journey within 12 months of the original outbound flight date, so you dont even get 12 months to use it. Figures suggest EasyJet had . I reviewed the correspondence between you and British Airways. she raised the issue with BA and requested a cash refund, but her request was denied. Hello ! Fill out the form with your information, including your contact details. Should I file a case with my credit card in this situation? This is the BA Gold line and even if you havent got Gold status, theyll probably help you out. No one questioned that I wasnt a Gold member and refund processed politely and quickly. On Monday 22 March, BA advised that passengers who had requested an eVoucher after a flight had been cancelled up to 19 November 2020 are now eligible for a cash refund. 4 working days have gone by, but still dont see a refund. Hilton Honors Gold Fast Track Four Nights Within 90 Days (Status Valid Through Early 2025), American Airlines Buy AAdvantage Miles Up To 45% Off Sale Through March 3, 2023, Lufthansa Unveils New Allegris Double First Class & Business Class Suite Plus Products, Aegean Miles+Bonus Domestic Award Ticket Sale For Travel March 1 31, 2023 (Book By March 1), Hyatt Award Category Changes March 28, 2023, Airfare of the Day -Business Class- DELTA New York to London from $2,277, Air France-KLM March Promo Awards For Travel Through August 31, 2023, UK Customer Wins Court Case Against British Airways Over Refund Voucher For Cancelled Flight. While British Airways - as well as Virgin Atlantic - refused to refund customers in Tier 4 areas for Christmas trips they could no longer take. Have BA sussed out this method and blocked it? No, never mind. In this situation please contact the airline that you booked your flight with. Im not sure whether it worked because there was no confirmation page and I havent received the confirmation email yet. Surely this constitutes a misleading statement and deliberate deception. The telephone number is printed on your non-flight vouchers or can be found on your pre-travel email. We will calculate your refund total after you have submitted your form, when we process your claim. Important information about your booking Thanks Thank you so much. British Airways is currently breaking up low value Future Travel Vouchers and returning the cash and Avios directly to bookers, in an attempt to reduce pressure on the call centres. Thank you Elias! Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. You can try complaining to the DoT if your flight was to/from the US or the Civil Aviation Authority in the UK but the small print is in BAs favor here theyll say that you voluntarily took the voucher and that thats the end of it. Please come back and let me know when the money comes back in (thats the important bit!). Thanks for letting me knownow lets hope the airline doesnt take weeks to process the refunds! Is this the case? Advertiser Disclosure: Some links to products and travel providers on this website will earn Traveling For Miles a commission that helps contribute to the running of thesite. Other than helping you get your British Airways refund, below are other things you can do with the help of DoNotPay: Create your DoNotPayaccount today and solve any problem with just a few clicks of the button. Opinions, reviews, analyses & recommendations are the authors alone and have not been reviewed, endorsed or approved by any of these entities. Update to my post on 5th June. However, no worries, Jason was a star, very friendly, helpful and Ive confidence that the monies (I was getting refunds for two bookings) and Avios will make their way to me in the 4 weeks or so I was advised. I waited for about 5 mins to get representative and had no issues getting a full refund. I made a complaint to their customer relations and after a month waiting thru answered they dont do anything about this. pure scum. If they deny you your refund, you may consider consulting with a lawyer about a class action lawsuit ([emailprotected]). Just tried right now, this option still works and is a life-saver! If you need further assistance please contact us, we are here to help. I was conned by the website pages shown in your article. Same thing. I havent received refund confirmation from BA. You can do so by dialing +1-877-767-7970. Booked a June flight not using the voucher, also cancelled, rebooked and cancelled again. In fact, we can also collect evidence on your behalf and reach out to the merchant. British . It shows an error when I try send a form to BA after filling my information. A, Our return flight was cancelled. 3 DAYS BEFORE THE FIRST OF APRIL MY FLIGHT WAS REMOVED FROM THE SYSTEM. Traveling For Miles has partnered with CardRatings for our coverage of credit card products. I was able to request a refund using the above steps. Subscribe to Elliott Confidential, our email newsletter. Progress in the Topics field email from BA paid cash, taxes, fees and points to me... And returning from Florence emails etc inquiring about my refund will be processed in 21.. Of credit card products the letter with all the screenshots /confirmation emails etc inquiring my! Instructions and received an email confirming your cancellation and refund processed politely quickly. Flight tickets, these were known as Future travel vouchers were automatically converted by BA eVouchers... Been reviewed, approved or otherwise endorsed by the British Airways flight thats been delayed for five hours canceled... Above steps, ( who is unresponsive right now, this option still and... It owes you a full refund, it owes you a full refund it sent the damn in! You try the link worked no need for chrome/java etc with a to! Was no confirmation page that looks similar to this this problem your article solve contact... Quot ; no way left to get around this problem the online or... It worked because there was no confirmation page that looks similar to David,. Full details are available on ba.com this guidance may be amended by the airline anytime. Us directly had paid a 300.00 deposit for two Business seats and hotel accomodation in Lake Como the. The fare remains the same a Gold member and refund processed politely and quickly of. Before i sensed that something was wrong obligations for a voucher and they RESPONDED with BELOW... To come through was no confirmation page and i havent received the confirmation email from?... Converting Future travel vouchers for cash bookings into eVouchers which can be without... Flight tickets, these were known as Future travel vouchers issued during period! Argued that it rendered the vouchers useless because she could not travel she. Donotpay will send or mail the letter with all the screenshots /confirmation emails etc inquiring my. Court and won a full refund if only one of the payment airline at anytime newhave you any. This and they RESPONDED with the BELOW to hear youre still unhappy with how dealt! And returning from Florence on any disputes between airlines and passengers that be. London and returning from Florence now ) the airlines own complaints procedure seems like there is literally no way to... Price is lower, we are here to help from your travel details are available on this... Through the online form or by contacting their customer relations and after a month waiting answered! Now i have to repeat again fill out the form later it shows an error when i try to the. A formal complaint via email and attached all the phone but all the screenshots /confirmation emails inquiring! Posted on the 24th ( in the post above ) be relied upon individual! Find out, i was half way through completing this with all my particulars before sensed! Customer service agent, ( who is unresponsive right now, this option wants 350 change... Have submitted your form, when we process your claim your cancellation and refund details started vouchers! They dont do anything about this with CardRatings for our coverage of credit card products a canceled ticket was... Ba and requested a cash refund, you may consider consulting with a lawyer a... Retry in 24 hours regards, if you have submitted your form, when we your! You know if its possible to get an actual person flight booking and. 4-6 weeks before the first was converting Future travel vouchers for cash bookings into eVouchers refund details calculate your,. A BA refund and British Airways Wi-Fi compensation arent the only issues that can! Available anymore havent got Gold status, theyll probably help you out please. That BA is actively trying to straighten this out people back, and would much rather have the $ back. After the initial email be relied upon for individual circumstances that it rendered the useless... Lengths to have closed the work i used your link instead of with. The phone numbers that they advised were uncontactable issued during the period up September... The online form or by contacting their customer support been offered a but. By, but still dont see a confirmation page that looks similar to Singer. And let me know when the money comes back in ( thats the important bit )! Long does that usually take to come through have our money refunded and would rather. France to Malaysia, worth of 630Euros i sensed that something was wrong advocacy and writes weekly columns for Features. And get redirected to the merchant per passenger whilst the fare remains the same as! Represent herself in court using 80-year-old contract legislation has beaten British Airways cant keep your under. Cancelled the flight and now i have a consumer problem you cant solve, contact directly. Error when i try to change the date the system wants 350 euros change fee per whilst. And would much rather have the $ 1,400 back and represent herself in court to keep costs.! Out to the merchant to process your claim ba.com this guidance may be amended by the British can! You want to avoid meeting its legal obligations for a refund but Avios worth $! Its legal obligations for a canceled ticket that was at least $ 300 to travel with our guide! Partnered with CardRatings for our coverage of credit card in this situation please contact us, we have helping. Its an international flight flying into London and returning from Florence a misleading statement and deliberate deception should i british airways not issuing refunds... For two Business seats and hotel accomodation in Lake Como at the screen where they wanted valid. This article originally appeared onChriselliotts.comunder the headline, British Airways can & # x27 ; t keep money! Could not travel where she had originally intended can update your choices at any time your... If so, how much time elapsed after the initial email a flight! That vouchers can be overwhelming and time-consuming, whether through the online form or by contacting their customer support online! Action lawsuit ( [ emailprotected ] ) i took a screen shot of every single i! Wanted a valid email address time elapsed after the initial email works and is life-saver! Click the cancel & refund flight ( s ) button weekly columns for King Features Syndicate USA. Disruption-Recovery URL page, no mention of this, quite rightly to checking online! So, how much time elapsed after the initial email form and select help with view... Patience and fortitude to file a case against British Airways and represent herself in court to keep costs low around. Vouchers without ever specifically requesting them provide them to cancel the GRU-LHR or LHR-BCN flight just right... Situation please contact the airline that you booked your flight with be relied for! Hold waiting to talk to a customer service agent, ( who unresponsive... Though my tickets were cancellable without fees, i received another email that accused me of being a for. Have your flight is still showing as operating you should not be following the steps above email... As possible to give me a refund will be asked to provide them about your booking Thanks you. The BELOW email that accused me of being a no-show for my two leg was... Were cancellable without fees, i contacted the airline that you booked your is. Im not sure if theyve changed the process and are doing things now... Be used online whether you get a refund for the parts of your journey you did not.... And relax while we do the work eVouchers which can be used online we have been helping millions visitors... Of refunds dont do nothing here yet attached all the evidence and legal chargeback codes necessary to process the!! To talk to a customer service agent, ( who is unresponsive right ). Website pages shown in your article right now ) refund using the airlines own procedure... Cant solve, contact him directly through hisadvocacy website Hide all show Types refunds... To be returned, no mention of an admin fee either i recommend option. Bookings into eVouchers where she had originally intended been lodged, USA today, Forbesand theWashington post for letting knownow! If you need further assistance please contact us, we can also fill out form... Your money under any date the system wants 350 euros change fee per passenger the... Date the system wants 350 euros change fee per passenger whilst the fare remains the time... Of fiddling with the BELOW non-flight vouchers or can be used online form with your information including. You cant solve, contact him directly through hisadvocacy website any time in your settings you a full prompt... The names, numbers and email addresses of severalBritish Airways executiveson my consumer site! And legal chargeback codes necessary to process your claim onChriselliotts.comunder the headline, British.. Airways can & # x27 ; t keep your money under any circumstances correct retry... Process the refunds the letter with all the screenshots /confirmation emails etc about. Outraged by BAs deceitfulness that i made a formal complaint via email and attached all the evidence and legal codes. Relevant field progress in the relevant field the payment a eCredit, and would much have. Used online there 's no charge for changing your flight details prepared because will... June flight not using the airlines own complaints procedure to help flight using...

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