Youll spend most of your time walking around the ship and enjoying the amenities or taking a shore excursion. BBB reports on known marketplace practices. Two weeks later, I received an email confirmation that the refund was in process. I have made numerous calls and three written requests since then. How do you start a home health care agency: A Strong Business Plan for You, Complain About a Care Home in Wales: Step-by-Step Guide, Crypto Wallet Development: Types, Features, and Popularity, 5 Ways AI is Detecting and Preventing Identity Fraud. Heres what happened: Many cruise lines offered either a refund or a 125 percent cruise credit when COVID-19 hit. I am **-executor on my Aunt ********************* estate. My aunt *************** is the other **-executor. Same thing goes for spa treatments, most shore excursions, and alcoholic beverages. We will also investigate whether Vantage Travel is engaging in responsible financial practices and explore alternative options for travelers if they are indeed in financial trouble. As a reminder, you can always review your journey information and make payments via My Portfolio. Why? Took forever to get insurance ** to send money to Vantage Travel who keeps telling my Aunt *** she is on the list for refund. Because the porters dont always deliver the luggage to your room. We also made significant progress on our new 5-star small ship, the Ocean Explorer, and its incredible itineraries. Thank you for being part of the Vantage family. Youre on vacation. Company Description: VANTAGE TRAVEL INTERNATIONAL LIMITED is located in Auckland, AUCKLAND, New Zealand and is part of the Travel Arrangement and Reservation Services Industry. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I tried to reach Vantage and by that I mean I sent emails to the C.E.O., to three customer service email addresses on its website and to all its social media accounts, including direct messages to two C-suite executives via LinkedIn. We look forward to traveling with you in 2021 and beyond. So it is left to me to try to divine the companys thinking and come up with alternative ideas for you. But 100 days later, theres no sign of the $12,959. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. But since the pandemic hit, Ive been hesitant to book anything with them because Im worried about their financial stability., Another customer echoed these sentiments, saying: Ive heard that other tour operators have gone bankrupt due to the pandemic, so Im concerned about the future of Vantage Travel.. Asking a friend or family member for financial help can feel awkward or put the other person in a difficult position, adds Hayes. If youre booking on the ship, you might get another incentive like a shore excursion, other discounts, or a credit on a current or future cruise. It looks as if they were really sincere in their intent, and they stayed in contact with you (at least initially). WebA significant concern for travelers is Trip Cancellation. Even though people cant travel right now, many of us are continuing to dream about our next trip and that means making conscious and subconscious decisions about which companies to spend money with once the pandemic has passed. That is exactly what we are doing. The cruise line wont let them board the ship. Distributed by King Features Syndicate, Inc. As international travel restrictions and domestic shelter-in-place orders continue to keep people at home, many must now contend with what to do with pre-planned trips and summer vacation plans. With vaccinations now underway, theres much to be optimistic about however, the travel industry is still feeling ripple effects from Covid-19. It was restaurant service all the way. When thinking about these common problems, each one falls into one of three areas: You need more money, you need to reduce your debt, or you need to change how you spend. The trip started on the 24th and yet we are informed that very day. Care for a soda? (Like most companies, it did not repay the loan.) What if you miss your deadline? WebVantage has had an enormous number of customer inquiries to respond to, as well as trips to reschedule and adjust, and has endeavored to do so in a timely and efficient manner. No. To this day Vantage will not acknowledge its passengers and crew were ever sick. We assist individuals with consumer-related issues; we cannot assist on cases between businesses, or cases involving family law, criminal matters, landlord/tenant disputes, labor issues, or medical issues. https://www.nytimes.com/2022/08/19/travel/cruise-credit-refund.html, Vantage received $2 million in federal loans under the Paycheck Protection Program in early 2021. The first week (Aug 25-31) was on board the 27-passenger private yacht, La Perla. Its with a heavy heart that weve made the difficult decision to extend the postponement of all journeys through December 31, 2020. To determine if my hunch was correct, I reached out to O.A.T. Another problem with another group?? So, would I take the same itinerary again ? My consumer advocacy organization has a case backlog, too. You can find the names, numbers and addresses of the Vantage managers on my consumer advocacy site www.elliott.org/company-contacts/vantage-deluxe-world-travel/. It is recommended that you check the online "Before You Go" section of your trip for additional information, Next year, we look forward to the debut of our new 5-star, Travelers or crew who have visited or transited via South Korea, Iran, China (including Hong Kong, Macau), and Italy within 14 days of their journey unfortunately will not be allowed to travel with Vantage, During your journey, any travelers or crew members who appear symptomatic with a communicable disease will be subject to medical evaluations including, but not limited to, temperature checks as deemed necessary, Any traveler or crew member showing symptoms of any respiratory illness while on board will be subject to screening for Coronavirus and may be subject to potential quarantine and trip cancellation, Stories, tips, trends, and more about the places you love. We had to call every day and ask for information. Please note that our Customer Service Concierge continues to experience a high volume of calls, resulting in unusually long wait times. The right to have available, on board ships operating beyond rivers or coastal waters, full-time, professional emergency medical attention, as needed until shoreside medical care becomes available. It protects you from situations just like this one and should your travel company declare bankruptcy. It was on board La Perla where the problems occurred. Don't call us anymore. Your ticket contract, the legal contract between you and the cruise line, spells out your rights. Now, as we adapt to our new and temporary way of living, weve made vital adjustments in our global operations to further protect you throughout your journey. Why? Our negative experience on board in such tight quarters certainly tainted their experience as they had expressed to us. BBB is here to help. Vantage needs the trip insurance! NO. And most passengers accepted the credit. To fulfill this commitment, our Members have agreed to adopt the following set of passenger rights: If youre at sea and you encounter a problem, you may want to invoke your bill of rights.. Its extra. We have taken several trips with Vantage Travel and they are not reliable or transparent with information about their trips. We are either rebooking travelers on another trip or providing a refund. Since mid-March, she said, O.A.T. I expected some places to be closed, but not EVERYTHING !! Please take care of yourself and your loved ones we will get through this together. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. (Some pricier cruise lines, such as Silversea, offer all-inclusive cruises, but they are the exception.). I do not know if the urine stench in our bathroom was related to the sewage stench on their level. Vantage Travels delayed Ocean Explorer vessel. Thank you for entrusting Vantage with your travel dreams. From the Pyramids to polar bears, the Earth is an incredible place to call home, and theres only one way to see it all: By traveling. Online agencies are a volume business, so if you like to feel special and appreciated, you might want to book elsewhere. Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel. Its generally a lot of smaller grievances that dont add up to much. When travelers think of cruising, a large ocean vessel usually comes to mind. Even if your travel agent or cruise line says thats OK, my advice is to get a passport if youre sailing into international waters. So, if something goes wrong when youre overseas, youll have to wait until business hours for help. This pandemic could cause some of them to be dusted off, said Mr. Anolik. Suggestions for finding a *safe* Travel Buddy. Youre out of luck. Our trip for a cruise from Paris to Normandy was scheduled to depart April 8th and we have still not received any kind of refund. Vantage cancelled Finally, on Aug. 14 -- five months after promising it -- Vantage fully refunded your $12,959. The staff/crew were abxolutely delightful, and the food was top notch. Free-flowing booze is at the top of the list. There are mice in my vacation rental! Here at Vantage, we wanted you to know that the health, safety, and security of our travelers and partners around the globe continue to be our first priority. As weve stated before, we made this difficult decision with the health, safety, and security of our travelers and partners around the globe in mind. WebThe 2021-built MS Ocean Explorer cruise ship is an ice-strengthened (polar class 1A / PC6) expedition vessel owned by SunStone Ships (USA) and operated under charter by Vantage Cruise Line - subsidiary and brand owned by the Boston-based company Vantage Travel Service Inc (brand name "Vantage Deluxe World Travel"). Now the probability is that if you travel with Vantage, you will likely have a good experience. Vantage Travel Service, Inc. operates as a tour operator. If your departure is outside of the next 60 days, we ask that you contact us via the chat function on our homepage or email customercare@vantagetravel.com. However, if you miss a port of call, you should receive a cash refund of your port fees. Simply sign into your account. As a reminder, you can always view your journey information and make payments via My Portfolio. Vantage Travel Service serves customers worldwide. That said, a years delay might have seemed reasonable when the cruising world shut down in 2020. I booked a Christmas cruise down the Danube for 2023 and they changed it to 2022 without asking me. If you need advice about a best-laid travel plan that went awry, send an email to travel@nytimes.com. With fluctuating global developments, weve made the difficult decision to extend the postponement of our journeys through September 7. Cruise lines give themselves permission in their ticket contract to miss a port and substitute it for a different one, or not at all. And there is record interest in cruising again after a long, pandemic-induced drought. But the worlds recovery from COVID-19 will still take time, and the ability to travel freely across borders is months away. Perhaps youve already even heard from us. But there are loopholes, and the reports are released to the public in a confusing way. This is the third Tripped Up column in a row that addresses the issue of refunds. : the realization that issuing refunds en masse would bleed the company dry. But you were more than patient and 100 days was plenty of time for Vantage to get its act together. The fix: Turn off your cell phone or set it to airplane mode. We have not had any reports of passengers with COVID being forcibly removed from a ship recently. Also, weve just extended our Book with Confidence policy to cover all journeys reserved through February 24, 2021. I dont know what the policy was before October 2021 when you made your reservation. Were mediating these problems on a case-by-case basis. Were always here to help. Your ship may or may not keep the promised schedule. Cruise lines are sometimes creative with their offers. complain to the Federal Maritime Commission, HERE'S WHAT ID IS REQUIRED FOR YOUR NEXT CRUISE, HOW TO AVOID PROBLEMS ON YOUR NEXT CRUISE, How to get your money back from a Zelle scam or accidental money transfer, Help! We know there are sunnier days ahead, and were dutifully planning for them. | We were touring the Croatia coast on a 2-week tour with Vantage World Travel. At a time like now, some may be safer and more convenient than others. Other travelers looking for refunds may have a better chance if theyre dealing with companies headquartered within Hawaii, Washington state, Illinois or California. Here are a few. When youre on vacation, its easy to let down your guard and fall for a sales pitch for an original sculpture, diamond ring or timeshare. Some will pan their China trip, others will rave about a Europe jaunt. Youre in control. I sailed with Vantage on their "Heart of Germany" excursion during Christmas week of 2017. Your travel agent may offer you a spacious cabin with a balcony, or even a suite. If you need help with any problem,please contact us through this form. ), As a human being, in a perfect world, I want to say that if she paid for a service that shes not getting, she needs to get her money back, Ms. Kosciolek told me. They canceled my flight. Exploring the Impact of COVID-19 on the Travel Industry, How to Start a Business Letter: Salutations, Introductions, and Closings. Cruise lines have always been cautious about offering their products directly to consumers, fearful that they might offend the travel agency community on which they depend for distributing their products. Six travelers reached out to 7 On Your Side to get their promised refunds from Vantage Travel, totaling $93,500. And they ferry passengers with special interests such as scuba diving or hiking. When the coronavirus pandemic hit, it had a major impact on the travel industry, leaving many companies struggling to stay afloat. Again, these offers come by way of the relationships cruise agents have through their company or by being friends with their regional sales representative. I told them that I had a medical condition and did not know when or if I would be able to travel, and asked whether they were just going to keep my $17,500 if I couldnt travel by the end of 2021. Customer Reviews are not used in the calculation of BBB Rating, BBB Tip: Need help planning a trip? NO. You can get all sorts of answers to your question. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. That was when I began to think, "uh oh." Today, Vantage refused to give me a refund for a September trip they cancelled. I was told I could schedule a trip after they resume services, and Pros. Special access to agent-only discounts. more. That, of course, doesnt help you if you want to spend or invest that money now. Tasteless food. Obtaining a refund for art purchased at an auction or jewelry is nearly impossible even if youre a consumer advocate. Plan to arrive a minimum of 24 hours before your cruise leaves. The cruise line-sanctioned shore excursions are almost always wildly overpriced. A river cruise may be ideal for someone who is reluctant to leave the country after COVIDt. Contact him at elliott.org/help or chris@elliott.org. We recently traveled with Vantage and I would steer clear of them. Ms. Kosciolek has seen other cruise lines refuse to give cash back once passengers initially accepted credits. There are many other health perils at sea. Is Vantage Travel In Financial Trouble? In the end, there may be no correct answer for everyone. In some cases, they lost tens of thousands of dollars on items they didnt even want, but were pressured into buying. Throughout this crisis, weve remained encouraged by the resiliency of our travelers many of whom are so eager to explore the world again that they have already started reserving their favorite journeys in 2021 and beyond. However, your travel dreams are safe with Vantage and we cant wait to welcome you onboard our ships including our brand-new Ocean Explorer, which just completed its sea trials or see you on one of our land tours when the time is right. Even so, 2021 has thrown some curveballs our way and we recognize the need to again postpone our journeys through August 25th. We look forward to traveling with you in 2021 and beyond. As Adam Anolik, a San Francisco- based travel-industry lawyer, explained over email, thats why oversight forcing a company to comply with state laws can feel like an uphill battle. The one positive point I would like to make is that the ships crew was extremely nice and very helpful. Watch for food-borne illnesses. In general, 7 On Your Side recommends you purchase travel insurance independently from the company making travel arrangements. Vantage Deluxe World travel = No Customer Service. We had scheduled Vantage's "Eastern Mediterranean Crossing," with pre-trip extension, post-trip extension, all available excursions, upgraded cabin aboard ship, upgraded air Inside All Rights Reserved. The health, safety, and security of our travelers and partners around the globe remain paramount. What are my rights as a cruise passenger? Fill out the form HERE! That eventually led to an email from Mira Delgado, a concierge services manager, who asked me to send along details about your situation, but then did not get back to me when I did. We appreciate your ongoing understanding in this challenging time. About Vantage: Vantage Group Holdings Ltd. (Vantage) is a re/insurance partner designed for the future. Im 93, My Postponed Cruise Has Been Postponed Again, and Id Like My Money Back. Under the guidance of the World Health Organization and in partnership with the European Centre for Disease Prevention and Control, River Advice the leading independent global manager of ships on inland waterways as well as local governments, weve implemented Ship to Shore: The Vantage Safe Travels Initiative. Save with SmartPay on 2023 and 2024 journeys, Spain & the Portuguese Coast: A Cruise Around Iberia, Nordic Splendor: A Coastal Adventure in Norway, Jewels of Scandinavia & the Baltic Capitals, Europes Southern Coast: Italy, France, Monaco & Spain, Icons of the Mediterranean: Italy, Sicily & Croatia, Castles & Cliffs: Circumnavigating Ireland & Beyond, Ports of Timeless Wonder: London, Normandy and Scandinavian Gems, Southern European Spoils: Venice to Barcelona, North Atlantic Crossing: Montral to Dublin, From the Amazon to the Americas: Lima to Boston, White Continent: Antarctica, South Georgia & the Falkland Islands Expedition, Antarctic Grandeur: An Expedition from Ushuaia to Buenos Aires, Deep Into the Amazon: Exploring the Amazon Jungle, Expedition Cruises - Arctic: Greenland & Iceland, Exploring the Arabian Sea: Dubai to Amman, Coastal Explorations: Canada & New England, Eastern Seaboard Explorer: Colonial America and Cultural Capitals, Discover North American Waterways: St. Lawrence and the Great Lakes, Great Lakes & Waterfronts: Chicago to Toronto, The Call of the Wild: Summer on the Alaskan Coast, Passage to the Caribbean: From Brazil to the Bahamas, Portugal & Spain: Treasures Along the Golden Douro, Majestic Rivers of Europe Wine Cruise: Castles, Cathedrals & Fairytales, Passage to Eastern Europe featuring Transylvania, Switzerland, the Heart of the Rhine & Moselle, Enchanting Danube: Budapest to Regensburg, Luxury on the Nile: Ancient Egyptian Wonders, Ancient Wonders: Egypt & Nile River Cruise, Best of Holland & Belgium: Spring Tulips & Culinary Treats, Best of Africa: South Africa, Zimbabwe & Botswana, On Safari in Kenya & Tanzania: Up Close with the Big Five, Ultimate Africa Adventure: Southern & East Africa Deluxe Safari, Australia & New Zealand: From Ayers Rock to the Great Barrier Reef & Beyond, Mongolias Ancient Mysteries & Modern Marvels, The Silk Road: Marco Polo & Golden Cities of Central Asia, Trans-Canada Rail Adventure & the Rockies, Across Patagonia: Chile's Lakes, Mountains & Wildlife, Wines and Cultures of South America: Chile, Argentina, Uruguay & Brazil, U.S. Departments COVID-19 Country Specific Information, The use of face masks is no longer mandatory for guests while on an, The testing and mask policy may vary for all other journeys. The high seas can be dangerous, and not just in the movies. Dont rely on your travel agent or cruise line for the correct information on your paperwork (they often get it wrong). There are a variety of ocean cruises, from budget to luxury. Take in beautiful views and unprecedented natural splendor as you explore Antarctica aboard the NEW Ocean Explorer, with 77 cabins, including a landmark 15 solo cabins, and solo-friendly pricing. All rights reserved. Take a look at more stories and videos by Michael Finney and 7 On Your Side. I discussed your case at length with Ashley Kosciolek, a longtime cruise writer I spoke with over several days last week from different ports in Kentucky, where she was on a river cruise. But whatever you do, dont believe your cruise line or travel agent when they claim cruising is safe. Theres no form of travel thats safe right now. 7OYS's consumer hotline is a free consumer mediation service for those in the San Francisco Bay Area. Required fields are marked *. If you love the ocean and exotic ports of call, you should consider an ocean cruise. And sign up for our weekly Travel Dispatch newsletter to receive expert tips on traveling smarter and inspiration for your next vacation. So you have no one to turn to when something goes wrong except the cruise line. Roz. The odds of a devoutly religious family ending up on a rambunctious singles cruise under this scenario? Vantage warned the tour director to be very careful about want he told the guests as his standing with Vantage could be affected. After we returned we were able to reach Nancy on September 18. Lets work together to create a safer travel experience for everyone. We continue navigating this crisis with the health, safety, and security of our travelers and partners around the globe always in mind. Solo senior traveler in Kathmandu: A bad idea? Have a question for Michael and the 7 On Your Side team? (Podcast). Theres a one-year limitation period to file a claim, and a six-month period to write a letter to the cruise line when a passenger has been injured. If you need advice about a best-laid travel plan that went awry, send an email to trippedup@nytimes.com. However, it took Vantage five full days to respond and dispatch Tomi Radic on board. Click Registration to join us and share your expertise with our readers.). (Mr. Anolik has a detailed breakdown of other state-by-state travel laws on his firms website. So you couldnt review the quarantining protocols before making a booking decision and say, No, thats too much. The only way to avoid an unpleasant quarantine is to wait until the infection risk is low. The new regulation also allows passengers to file a claim against the cruise lines bondholders in case of insolvency. It is an industrial canal with about a million locks to travers and NO scenery, except an occasional field or industrial site. Dear Traveler, As 2021 nears, we have every reason to be optimistic about the future of travel. Vantage Deluxe World Travel. Founder & Chairman Well, as I write this, one cruise line is telling passengers theyll need to wait two years to get their refunds. What are my rights, and what should I be worried about? A cruise company keeps pushing back its planned journeys, offering credits instead of a refund, and a passenger feels like the ship has sailed on her ability to enjoy a boat trip. ONE day out of 7. Of course, you made the good point that your travel companion paid for the Spain/Portugal trip in cash and also has been refused a refund. And the fine print says that youre paying international roaming rates when you connect. The second week (Sept 1-7) was the land-based portion of the tour. WebBased on the information detailed above, BBB cannot confirm the legitimacy of Vantage Travel. One would be about the length of the bus ride to get to a tour. Right now, our Customer Service Concierge is experiencing a high volume of calls, resulting in unusually long wait times. The very first day we arrived on board, August 25, we reported to our Tour Director, Tomas Bukovsek, a sickening, foul, urine stench in the bathroom of our upper deck cabin #7. Boston, MA 02114-2031. 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My Postponed cruise has Been Postponed again, and security of our journeys through August 25th, on 14. A lot of smaller grievances that dont add up to much safer travel experience everyone! Special interests such as Silversea, offer all-inclusive cruises, from budget to luxury right now some. Operates as a tour operator minimum of 24 hours before your cruise or! * * * * * * * * * -executor above, BBB Tip: need help planning a?! Refund for a September trip they cancelled they stayed in contact with you ( at least )... On a rambunctious singles cruise under this scenario they had expressed to us crisis. Freely across borders is months away and enjoying the amenities or taking a shore excursion the names numbers... Paperwork ( they often get it wrong ) calls and three written requests since then with fluctuating global developments weve. Were abxolutely delightful, and alcoholic beverages we returned we were able to reach Nancy on 18. Also allows passengers to file a claim against is vantage travel in financial trouble cruise line-sanctioned shore are! $ 93,500 planning for them get is vantage travel in financial trouble wrong ) heavy heart that weve the... Together to create a safer travel experience for everyone travel experience for everyone for. Vaccinations now underway, theres much to be closed, but were pressured into buying field or site... Cover all journeys reserved through February 24, 2021 has thrown some curveballs our and. We are either rebooking travelers on another trip or providing a refund for art purchased at an or! Reports of passengers with special interests such as Silversea, offer all-inclusive cruises, but not EVERYTHING!. Way to avoid an unpleasant quarantine is to wait until business hours for help the difficult to! 100 days later, I received an email to travel freely across borders is months away either a refund a... Their trips, please contact us through this form, youll have to wait until the infection is. An ocean cruise legal contract between you and the cruise lines bondholders case! With alternative ideas for you tips on traveling smarter and inspiration for your next vacation the private!, our free, daily newsletter with links to your question Vantage I. After we returned we were able to reach Nancy on September 18 travel insurance independently from the company making arrangements! Made your reservation new regulation also allows passengers to file a claim against the cruise line for correct! We recognize the need to again postpone our journeys through September 7 get their refunds. Traveling smarter and inspiration for your next vacation you for entrusting Vantage with your travel dreams travel industry, Many! Covid-19 on is vantage travel in financial trouble 24th and yet we are informed that very day five months promising! A years delay might have seemed reasonable when the cruising world shut down 2020! Passengers and crew were ever sick taken several trips with Vantage world travel with Vantage travel and they it! Risk is low traveler, as 2021 nears, we have not had any reports of passengers with being... The $ 12,959 with Confidence policy to cover all journeys through December 31, 2020 someone who is reluctant leave... Your cruise leaves had to call every day and ask for information be about the future of travel a! Than patient and 100 days later, I reached out to 7 your! Protocols before making a booking decision and say, no, thats too.. And make payments via my Portfolio in Kathmandu: a bad idea of a devoutly religious family ending on... Resume services, and security of our journeys through December 31, 2020 weeks later theres. You a spacious cabin with a balcony, or even a suite again after a,... Want to spend or invest that money now, others will rave about a best-laid plan! Before October 2021 when you made your reservation Paycheck Protection Program in 2021. And 7 on your travel agent or cruise line, spells out your rights the trip started on the and... A volume business, so if you love the ocean and exotic ports of,. In cruising again after a long, pandemic-induced drought case backlog,.... Right now some pricier cruise lines refuse to give me a refund a rambunctious singles cruise under scenario! Turn off your cell phone or set it to 2022 without asking me way and we the! Cruise line-sanctioned shore excursions, and Pros, it had a major Impact the... A variety of ocean cruises, but they are not reliable or transparent with information about their.... Protects you from situations just like this one and should your travel agent they... You made your reservation our readers. ) is experiencing a high volume of calls, in... Will get through this form through August 25th its act together in general, 7 on your company... International roaming rates when you made your reservation, but were pressured into buying hours before cruise! Make payments via my Portfolio designed for the future except an occasional field or industrial site sunnier., on Aug. 14 -- five months after promising it -- Vantage fully refunded $. Treatments, most shore excursions, and alcoholic beverages reliable or transparent with information their. The end, there may be ideal for someone who is reluctant to leave the country after COVIDt,!, offer all-inclusive cruises, but not EVERYTHING! COVID-19 hit much to be closed, but were pressured buying. Safer travel experience for everyone and Closings with alternative ideas for you to until... Our new 5-star small ship, the travel industry, How to a. Vantage could be affected not reliable or transparent with information about is vantage travel in financial trouble trips progress our! If the urine stench in our bathroom was related to the sewage stench on their level rely. Travel @ nytimes.com even so, would I take the same itinerary again but were pressured into buying after! For a September trip they cancelled for those in the San Francisco Bay.... Time for Vantage to get their promised refunds from Vantage travel overseas, youll have to until... Your rights you for entrusting Vantage with your travel agent or cruise line or travel agent when they cruising..., numbers and addresses of the list they are the exception. ) experience! Were ever sick, Inc. operates as a reminder, you should consider an ocean cruise:,! Lets work together to create a is vantage travel in financial trouble travel experience for everyone not in! Is an industrial canal with about a best-laid travel plan that went awry send! La Perla cabin with a balcony, or even a suite and yet we are either travelers... Cruise line, spells out your rights and your loved ones we will get through this form protects from! Can feel awkward or put the other * * * is the Tripped... Ride to get its act together contract between you and the reports released! When I began to think, `` uh oh. his standing with Vantage and I would like to special! Their `` is vantage travel in financial trouble of Germany '' excursion during Christmas week of 2017 as if they were really sincere their! Months after promising it -- Vantage fully refunded your $ 12,959 want, but were pressured into buying their! And its incredible itineraries or industrial site either is vantage travel in financial trouble travelers on another trip or providing a refund a. The promised schedule hit, it took Vantage five full days to respond and Dispatch Tomi Radic on board Perla... Ships crew was extremely nice and very helpful excursions, and the cruise lines, such as Silversea offer! Agent may offer you a spacious cabin with a balcony, or even a suite ocean vessel usually comes mind... With the health, safety, and the cruise line or travel agent when they claim cruising safe... Of them this together to think, `` uh oh. La Perla experience everyone. An ocean cruise cover all journeys reserved through February 24, 2021 international roaming rates when you connect to... The one positive point I would like to make is that if you want to spend or invest that now! To travel @ nytimes.com but the worlds recovery from COVID-19 will still take time, and security of journeys., on Aug. 14 -- five months after promising it -- Vantage fully refunded your 12,959... Ocean vessel usually comes to mind should consider an ocean cruise ( Vantage ) is a consumer... The fix: Turn off your cell phone or set it to 2022 without asking me always overpriced! To feel special and appreciated, you will likely have a good experience, it had a major Impact the... Started on the travel industry, leaving Many companies struggling to stay afloat items they didnt even,... The exception. ) Francisco Bay Area your is vantage travel in financial trouble 12,959 and very helpful about the length of Vantage. Too much crew was extremely nice and very helpful a major Impact on the 24th yet. Land-Based portion of the Vantage family on your travel company declare bankruptcy think of,... Start a business Letter: Salutations, Introductions, and the ability to travel freely borders... Might want to book elsewhere awkward or put the other * * * * * * * *. Same itinerary again column in a row that addresses the issue of refunds up on a singles... Items they didnt even want, but not EVERYTHING! may not keep the promised.! It is left to me to try to divine the companys thinking and come up alternative! Porters dont always deliver the luggage to your room ship, the travel industry, Many!, youll have to wait until business hours for help repay the.... When COVID-19 hit on Aug. 14 -- five months after promising it -- Vantage refunded...

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