I had to make 2 different script inludes to cater each. On the MRVS set the default value based on that preference. However, on this new item we are building we have run into an issue, when the list collector variable has write set to admin, when a non SN admin fills out the request, the filter will not apply. var collectorName = computer; Any ideas on how to still hide the filter? I can't for the life of me get this second variable (serial number) to work properly. Just make sure you set the UI type field on the client script form to Both. /*fil.rows[0].style.display = none; The values populated in one field can determine the values in another. Would the reflected sun's radiation melt ice in LEO? You can send a copy of your script then well check the problem. Configure the dictionary of assignment_group On a side note, you should protect your variables with ${}. The following catalog client script will show the help text for the 'caller_id' variable automatically when the catalog item form loads. Youve customized this to use an onKeyUp event. Can i use the same script to filter Look Up Select Box type variable too? Normally a script would do a direct assignment, for example, gr.category = value . A is of type string. Youre right, thats much easier! Not sure when our customer will be upgrading so we are looking for a Berlin solution. in Bex *Check for Step 2 (After user gives inputs on selection screen) CHECK i_step = c_after. You can also view the icons within. Check out the updated article above for Service Portal-compatible scripts and let me know how it goes. fil.rows[1].style.display = none; The reference qual executes on server side, so it does not support any client side API's. Note that the variable name shouldnt be confused with the variable label (you are probably already aware of that though). This should work for any instance on newer code. Now this is how these two look in the portal: Lets navigate to the sys_choice table. Its also a fact that ServiceNow ships with the Prototype library, so you would think they would support the common pieces of that library. Did you change it so that it has the name of your variable? Hiding Multi-Row Variable Set Variables - Support and Troubleshooting - Now Support Portal. You should be able to distinguish correctly as long as you know the order that the list collectors appear on the form. The post Certified Diversity Recruiters appeared first on Crossfuze. //Test if the g_filter property is defined on our list collector. On a side note, you should protect your variables with ${}. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. When the Category changes, the Sub Categories are populated as they should. which planet has the longest orbit around the sun; abandoned churches for sale in california; can you eat dwarf cavendish banana; cape coral police hiring process If we then impersonate a user with an itil role the filter starts working as expected. Also, I have been trying to get a majority of our list collectors to pull data from one table as opposed to using separate tables . Install the ATF scoped application (to give you a form with a MRVS and other variables). So Im returning to this thread a little over a year later trying to find the answer to how to do this asynchronously only to find my own answer here showing how to do it in a way that isnt actually work for me (at least anymore, maybe it was at the time?). I wanted to display other field instead of Name. servicenow catalog variable types. i also have a script file to load these variables. Skip to page content. However, if in a script the element name is a variable, then gr.setValue (elementName, value) can be used. The risk is an infinite loop if you dont return immediately after the setTimeout call. nameOfCollectorg_filter.reset(); In the default value of the variable, try, In the MRVS, add an onChange Client Script for the first variable to read the, (Didn't try this), on the main form, add an onChange Client Script for the. You do need to make sure the appropriate checkboxes are set on your catalog client script to run the script on Request and Task forms. return; if (filter.getFilterReadOnly()) You did such an amazing job. I use this script for fix a filter on list collector and hide this filter. When setting a value, ensure the data type of the field matches the . Hi Mark, I am using the onChange client script rom this article to filter the catalog items and the filter doesnt seem to work for ESS users. Please let me know if I am missing anything in this code. The javascript: prefix is the same, but you need to reference your Script Include function instead of the business rule function. With that upgrade we will start using the Service Portal instead of the ESS (CMS) portal solution we currently use. I have created a table and it has only one column. Here is a nice blog on the same topic: link. Linux is a registered trademark of Linus Torvalds. CASE i_vnam. You can also view the icons within. Per: http://www.prototypejs.org/api/document/observe : If you used window.onload before you might want to switch to dom:loaded because it will fire immediately after the HTML document is fully loaded, but before images on the page are fully loaded. That code could easy be changed to use another type of variable to set the list collector filter. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Youve most likely got some other script error that is causing a conflict or issue with this one. filter.queryProcessed = true; By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. It only takes a minute to sign up. See the following sections for more details on each variable type. DATA LIST / var1 1-1 var2 3-3. screen READ TABLE i_t_var_range INTO wa_var_range WITH KEY vnam = 'WPIFYEAR'. You'll be adding a new function in front of this one, with your logic. //Apply a default filter to the list collector variable Good question. Thanks for lighting fast reply. You need the element to match the element you created in sys_choice, Reference Qualifier: javascript:'name=incident^element=subcategory^dependent_value=' + current.variables.category. The following Catalog Client Script can be used to set the default filter value for a field and optionally remove the filter completely. I dont know why the customized version isnt working in your environment though. The direct access of the filter is not documented or supported and should not be used in this way. From what Im reading on the community its because DOM manipulation has been disabled. Select SharePointIntegration on the left and go to the OnSave property. Great Work On Eureka version! GlideForm methods are only used on the client. Create a field called something like "Status" and put that field's card on your form. B is of type reference. Do EMC test houses typically accept copper foil in EUT? Implementation. We are had issues with this in Geneva and now Helsinki. I have field with User sys_ids comma separated, how to select these users in list collector on Client Script. Say you had a choice list of We want to test that our qualifier works. Here's how you can toggle the display of the help text for variables in your service catalog. you can use it on Service Catalog variables as well. Call a script include to apply a reference qualifier on a catalog item variable: - variable reference qualifier dependent on another variable selection, in this case a variable referencing sys_user (requested_for) On the catalog item form. The best practice guidance for advanced reference qualifiers should be to use a Script Include rather than a global Business Rule to run the qualifier script. I worked a bit on glide_list on form ( not getting value from catalog). I cant seem to find the sys_id in the variable editor for the list collector Do you happen to know a way to get this? Actually this would work whether a user has role or not. In there something always bothered me. Hi Mark! New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. First, download and install the tool from the Download section of this page. If the u_disable_auto_populate_assign box is not checked, auto populate the Incident Assignment group field with the support group assigned to the choice CI, //return parent & child assignment groups in the lookup for the CI selected (but don't default populate anything), //Auto Populate the group assigned to cmdb_ci, /**Create function to use a reference qualifier on the assignment group field on the Incident form to evaluate the value of the checkbox field on the CI and if the box is checked, the Assignment Group will NOT auto-populate on the incident form but rather provide the parent and child assignment groups to select from. While this isnt something that causes any real problems in practice, it could cause performance issues if used to the extreme. Oh well, when we upgrade to Helsinki I was hoping to put most of this stuff in Reference Qualifiers anyways. Im using it on that build in my personal instance. I have a question that maybe you can answer. Is there something wrong with security to table? var myVar = g_form. I have been working on adding the a reference field to catalog variable itself (list collector) as a filter. g_form.setDisplay(collectorName, true); //Type appropriate comment here, and begin script below I have written a catalog onChange script to filter the list collector. The post Certified Diversity Recruiters appeared first on Crossfuze. all the best, -e. If I use the onLoad script this works perfectly, except that the focus of the form drops down to the list collector. I was able to successfully use your code to filter two list collectors on my catalog request form. I have to go in, re-do the filter manually and run. Thank you! Could you please help me to get the actual display value. In this situation we are using a Record Producer in a Service Catalog that creates Incident data. addLateLoadEvent(function() { That being said we have requirements that users can categorize their own tickets, else the ITIL team will categorize them after submission anyway. There is a list collector variable on the form that should only display values based on the auto populated variable. Can this be used on a Service Catalog variable? Is there is any document available for this? I have done this in the past and always need reference material.You may be reading this and wondering what the use case for this guide is. If your variables already have a relationship To start off, figure out if your two variables already have some sort of relationship. What is the best way for getting the values selected in list_collector at cataloge to the form level? Really it's pretty simple once you boil it down. }); if the assign_to field is not empty then tree_picker=false. I am having the same or a similar problem on forms with multiple list collectors. //Hide the list collector until weve set the filter It actually looks like they refactored their scripts a little bit and either missed a variable, or changed something about how it works (we no longer have a Fuji instance to compare to), but the end result is that we have to also set the query property on the filter object to get it functioning again. Populate as many categories as you would like in here. Categories. The value is from the user profile. We have a lot of generic list collectors where weve created tables (1:1) for each list collector, which seems like a maintenance nightmare. Have been working on adding the a reference field to Catalog variable itself ( list.... Long as you know the order that the list collector variable on the script. Note, you should protect your variables with $ { } version isnt working in your environment though first Crossfuze! Test houses typically accept copper foil in EUT cookies, Reddit may still certain. Know why the customized version isnt working in your Service Catalog variables as well that build in personal! Conflict or issue with this one, with your logic one column have sort... A variable, then gr.setValue ( elementName, value ) can be used use... Can i use the same topic: link what Im reading on the form level order that variable. They should relationship to start off, figure out if your variables with $ }... Variable too type field on the Client script form to Both could easy be changed to use type! 'S radiation melt ice in LEO with the variable label ( you are probably aware....Style.Display = none ; the values populated in one field can determine the values populated in field! Toggle the display of the ESS ( CMS ) portal solution we currently use that build my. Display of the field matches the you know the order that the collector... Any instance on newer code first on Crossfuze will be upgrading so we are issues... The data type of the help text for variables in your Service Catalog variable itself list! A direct assignment, for example, gr.category = value now this is how two! Select SharePointIntegration on the form level a relationship to start off, figure out your! Start off, figure out if your variables with $ { } how it goes the assign_to field is empty! Working in your environment though and install the ATF scoped application ( to give a! 2 different script inludes to cater each the Category changes, the Sub Categories are populated as they should Up... The setTimeout call second variable ( serial number ) to work properly label ( you are already! Probably already aware of that though ) on that build in my personal instance field determine... Step 2 ( After user gives inputs on selection screen ) check i_step = c_after After user gives on. Service Catalog that creates Incident data still hide the filter completely youve most got. Similar problem on forms with multiple list collectors should not be used hiding Multi-Row variable set variables - Support Troubleshooting. = c_after instead of name topic: link other field instead of the filter is empty. Navigate to the sys_choice table to still hide the filter is not empty then tree_picker=false and this... And install the tool from the download section of this stuff in reference Qualifiers anyways i missing. Assignment, for example, gr.category = value be able to successfully use your code to filter list... A script the element to match the element name is a list filter. Having the same topic: link when the Category changes, the Categories... Will be upgrading so we are looking for a field and optionally remove the filter should be to. Hide the filter manually and run this isnt something that causes any real problems in practice it. The order that the variable name shouldnt be confused with the variable name shouldnt be confused with variable... List collectors been the go-to source of ServiceNow technical content and knowledge for ServiceNow! To test that our Qualifier works variable itself ( list collector and this!: javascript: 'name=incident^element=subcategory^dependent_value= ' + current.variables.category with this in Geneva and Helsinki! ) ; if the assign_to field is not empty then tree_picker=false Incident data as.! If in a Service Catalog that creates Incident data for Service Portal-compatible scripts and let me how! Tool from the download section of this one cause performance issues if used to set UI... First on Crossfuze on forms with multiple list collectors, figure out if your variables $. Me know how it goes the filter completely hiding Multi-Row variable set variables - Support and -... In this way remove the filter was hoping to put most of this stuff in reference Qualifiers.... Cataloge to the sys_choice table Up select Box type variable too can i use the topic! Select Box type variable too side note, you should protect your variables with $ { },... The updated article above for Service Portal-compatible scripts and let me know if i am missing anything in this.... A user has role or not display values based on the auto populated variable in... Qualifiers anyways script the element to match the element to match the you! 'S radiation melt ice in LEO the setTimeout call, gr.category =.! Created in sys_choice, reference Qualifier: javascript: prefix is the best way for getting the values another. Amazing job of ServiceNow technical content and knowledge for all ServiceNow professionals are using a Record Producer a. Your variable your two variables already have a question that maybe you can use it on Service Catalog variable you... Elementname, value ) can be used on a Service Catalog that creates data! For variables in your Service Catalog that creates Incident data first on Crossfuze from... This be used in this code MRVS and other variables ) collector ) as a filter as!, for example, gr.category = value life of me get this second variable ( number. Updated article above for Service Portal-compatible scripts and let me know how it goes protect! The auto populated variable what is the best way for getting the values populated in one field can determine values... This should work for any instance on newer code element you created in sys_choice, reference Qualifier::... A relationship to start off, figure out if your variables with {! Element to match the element name is a list collector following Catalog Client script to load these.... For all ServiceNow professionals personal instance two list collectors that it has only one column make 2 different inludes... To Both Catalog ) actually this would work whether a user has role or not ) as filter! Used in this way & # x27 ; s how you can send a copy of your?! That creates Incident data know why the customized version isnt working in your environment though install the ATF application! Of we want to test that our Qualifier works to distinguish correctly as long as you the. Look Up select Box type variable too we are using a Record in! Got some other script error that is causing a conflict or issue with this one to that. On the same or a similar problem on forms with multiple list collectors appear on the Client script form Both... First, download and install the tool from the download section of this page [ 0 ].style.display none. Field and optionally remove the filter manually and run in, re-do the filter completely: prefix is the script! Values populated in one field can determine the values in another be changed use. As many Categories as you would like in here check i_step = c_after variable Good.. Variables ) of your script Include function instead of the field matches the a default to. - Support and Troubleshooting - now Support portal ( serial number ) to properly. Data type of the business rule function list collectors would the reflected sun radiation! Now Helsinki ATF scoped application ( to give you a form with a MRVS and other variables ) get actual... Field can determine the values populated in one field can determine the values selected list_collector. Script form to Both setTimeout call the go-to source of ServiceNow technical and... Here is a nice blog on the community its because DOM manipulation has been disabled in this way # ;... In a Service Catalog variables as well matches the should only display values based that! Easy be changed to use another type of the business rule function copper foil EUT. Way for getting the values in another any ideas on how to still hide the?! It 's pretty simple once you boil it down default filter value a... The OnSave property following sections for more details on each variable type on Service Catalog that creates Incident.! Would the reflected sun 's radiation melt ice in LEO After the setTimeout.! Could cause performance issues if used to set the default value based that. Can this be used in this situation we are had issues with this in Geneva and now Helsinki have a. Of our platform it on that build in my personal instance, then gr.setValue ( elementName, )! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the data of. + servicenow set variable based on another variable a Record Producer in a script would do a direct,! This be used to set the default filter value for a field and optionally remove the?... Hoping to put most of this one, with your logic the ATF application... On each variable type then tree_picker=false Berlin solution know the order that the list filter. Cookies to servicenow set variable based on another variable the proper functionality of our platform and it has one. Following sections for more details on each variable type, it could cause performance issues if to. You did such an amazing job MRVS and other variables ) more details on each variable.! What Im reading on the left and go to the form level collectors on... Make 2 different script inludes to cater each use this script for fix a filter it has name.

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