. In other words, BMW Motorrad. Speak to our team today and start your Park Lane Journey. Thats why getting your BMW fitted with tyres that have the BMW star marking is so essential. Good Afternoon, Thank you very much for your wonderful review! Your staff made all the difference. I am nice and did not take it further? I am a 27-year-old customer and over the years we have bought 8 brand new 5 series from other BMW agents. See on a map. From design to production BMW ensures that every component can be disposed of in the most environmentally friendly way possible. Companies can ask for reviews via automatic invitations. I had a very good experience. . We are delighted to read your comment and we will be sure to share it with Abby, Mark and all the team. I've ordered an X5 e45 from their corporate team and Jake A was assigned as my contact person, I've requested a test drive after my order, and on the day of the test drive the first time after making calls to him with no answer and calling BMW and emailing him, two minutes before the test drive he calls and says the car has a puncture! Start your new life on two wheels with the BMW Rookie To Rider programme. BMW Park Lane. Our deals are available for both personal lease and business lease. Our commitment to you is to maintain the highest possible retailer standards at all times, whether you are searching for a new . Purchased a used 7 Series a week ago from Park Lane BMW and was delighted by the professionalism and dedication of the team, especially Kosh and Simon who both worked hard to make the purchase process as smooth as possible. They took the car over 3 weeks and to add kept giving me excuses why it was not ready - then also added 180 miles to my mileage. Great service - great car. Are you ready for adventure? BMW Motorrad Park Lane is a credit broker, not a lender. he then spent some time in the taxi industry before progressing into his current role with Douglas Park BMW. If you would prefer to collect from the dealership, if close enough, please discuss this with us at the time of order and we will do our upmost to make this possible. Check when your BMW needs a service with the BMW Icons Guide. Chris is professional and knowledgeable and I cant thank him enough. Thank you Chris. The only place I will take my BMW bike to in the country. If you have any questions about any of our dealership's services, then please contact us at BMW Warwick. We are working hard to get this fixed, in the meantime please email mail@bmwparklane.co.uk and a member of our team will get in touch. Is this still happening, as you failed to confirm or respond to me? Speak to a specialist. Good Morning Charlotte, Thanks for taking the time to leave us a review. ?26 JunYou sent a messageMessageMonday for collection please, ALSO, we still need to fix our car, so can you exchange the part on Monday for a part ``that is not damaged``? As we have the ability to factory order lease cars/vans, you can build your vehicle from the ground up just how you like it! We will use it again. Find out how we combat fake reviews. - show. Kind regards, BMW Direct25 JunThe seller sent you a messageMessageHello, Thank you for your message. Financing is now available on all BMW and MINI Servicing, Bodyshop Parts and Accessories. Hi Khin, Thank you for your feedback and for taking the time to leave us a 5-star review! He understood my needs and gave a very good recommendation.When we had a slight issue, the Retail Manager, Tony Pasztor stepped in and helped resolve the issue.I must add, both Hussein and Tony went out of their way to be helpful and ensure I had a very pleasurable experience dealing with them.Based on my experience, I highly recommend buying a new BMW car from BMW Park Lane. See for yourself where the fascination for BMW Motorrad comes from. Reg. Company Reg. With our BMW range now boasting more models than ever before, finding the perfect BMW for you has never been easier. Im sorry to hear about the disappointment you have with the way in which my colleague Tracys handled your complaint.Having looked into this, I can see the information Tracys given you is correct. Diplomatic Finance: Simon Hillyer. Car dealership. monday: Opens 07:30 - Closes 18:30: I get the impression they are only interested in selling top of the range cars. BMW Park Lane have access to any make and any model of car or van through our nationwide network of main dealer groups. We are delighted to read your feedback and we will share it with Linda. If you want to know a bit more about car leasing then visit either our Personal Contract Hire (PCH) or Business Contract Hire (BCH) Car Leasing pages. This process is known as Know Your Customer (KYC). This time I felt my car was used in their garage to ferry people and also by their staff - hence the car returned to me with mega mileage. You can contact us by telephone, email or in writing and your complaint will be resolved in the shortest possible time by the appropriate person. Exclusive invitations to our latest events and product launches. . Hi Helga, Thanks for your review! The receptionist looked liked she would be better of working in Poundland! We got you covered. Best wishes. Our welcoming and knowledgeable team of individuals are here to help make your experience as seamless as possible. Authorised dealers provide BMW servicing, service while you wait, routine maintenance, finance, genuine parts, accessories, financial services and corporate sales. UPDATE 22/07/20Received a Full Refund + BMW sent me a replacement part ``Free of Charge``.Certainly has changed my opinion of their Customer Service.-------------------------------------------------------------Below is the ``message history`` concerning a BMW Part (that was damaged), that I brought from BMW Park Lane via, their ebay shop (BMW Direct).Here's what happenedYou say that you have arranged collection for today Thursday 02nd July.Please confirm a time slot for collection, AS I DO NOT WISH TO WASTE MY WHOLE DAY. BMW Group Park lane are proud to be a 2020 supply Partners with babylon, our team work directly with the factory to ensure that your new vehicle is built exactly to your requirements and offer the very best finance package designed around you.. Based in Central London with a national free home delivery service, our dedicated sales team offer specialised and personal advice on all aspects of . As always amazing service from BMW Battersea! BMW thought it appropriate to give me 21 worth of petrol? VIP,Diplomatic,Tax Free,Security Cars. We will share it with Matthew and Billy. | We know the needs of BMW drivers are highly specialised. BMW Group are constantly engineering more efficient engines. The BMW Warranty means your BMW Approved Used Car has unlimited mileage protection against breakdown and repair costs for parts and labour for a minimum of 12 months*. Thoroughly recommend. We are delighted to read your comments and we will assure to share it with Grant. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. BMW Group Park lane are proud to be a 2020 supply Partners withbabylon, our team work directly with the factory to ensure that your new vehicle is built exactly to your requirements and offer the very best finance package designed around you. BMW Park Lane | 15,809 followers on LinkedIn. Good afternoon, thank you very much for your wonderful comments! In my 50 years of purchasing motorcars I received the best sales and handover service during the recent purchase of my wife's BMW.The whole experience of purchasing remotely and collecting the car, previously unseen, was a great experience. This rating has decreased by -17% over the last 12 months. Avoid if you do not want to be disappointed. Search for your BMW. A lease is no different to any other finance agreement in the sense that BMW Park Lane require all customers to go through a credit check. Avoid this flagship dealership. Below is the response from their own Head Office ____Thanks for your recent contact with BMW UK Customer Service, your concerns have been passed to me to respond to. Our welcoming and experienced team of individuals are here to help make your experience as simple, care-free and pleasurable as possible. Thank you for your understanding. Your BMW 5 Series was produced in March 2019, however, the registration date was 19 September 2020.All of our cars servicing and packages start from the date of production, this is because the oils will have already been put in the vehicle at the time of manufacture I can only apologise if this wasnt explained to you at the point of sale.BMWUnited Kingdom. Will definitely recommend. 10 reviews Ranked #224 of 229 dealerships in London. Exemplary customer service, they even washed my car for me which was lovely. VAT Number: GB 584 4519 13. Finance figures are calculated for a BMW Select (PCP) agreement over 48 months and an annual mileage of 10,000 miles where available. We may also receive preferential rates for the funding of our bike stock in return for introducing you to BMW Motorrad Financial Services for finance. No. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Ref No. Visit BMW Park Lane in London for all new BMW models including 1, 3, 5, 6, 7 Series and M3, M5, M6, X3, X5, Z4, Z8 plus a quality range of approved used BMW cars. That's why we have the expertise and knowledge to help in every possible way. Hussein Qureshi was very helpful. Hi Christopher, Thanks for taking the time to leave us a review. It is the aim of BMW Park Lane to provide a very high standard of service to every client. To help us to investigate and resolve your concerns as quickly as possible please provide the following information: We will try to resolve your complaint immediately; however, sometimes, this may not be possible. An end to sales of BMW vehicles to police forces across the UK has prompted a consultation over job cuts at the brand's BMW Park Lane dealership. The car is now water tight - I'm a very happy and dry driver! 0 0. . I am well within my rights to ask what can be done. Offers and benefits offered through our partners exclusively available to our Park Lane Group Customers. If you have any questions in relation to our Complaints Handling Procedure, please contact us telephone, email or in writing Email: parklane.corporatesales@bmwparklanecorporate.co.uk Telephone: 0370 700 5218 Or write to us at: BMW Park Lane Ltd., 70 Park Lane, London, United Kingdom, W1K 7TT, https://www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm, Details of what you would like us to do to put things right. The BMW X5, X2, X4, 3 Series, and the first ever BMW i8 Roadster. mike watson Best wishes, BMW Park Lane. We hope to see you soon. Cons. *Representative 11.9% APR available on a BMW Select agreement for an Approved Used BMW Motorrad Bike. In the unlikely event that we are not able to resolve your complaint by the end of the next business day, we will keep you informed of the progress of our investigations and provide our final response in writing with details of our findings any actions undertaken. I have been trying for over 5 weeks to get someone to come back to me and not one person even answers the email. Call BMW Park Lane on 0370 700 5216. Having any car serviced or maintained can sometimes be an inconvenience so to make the process as quick, hassle-free and comfortable as possible, we have introduced BMW Fast Lane. The quality of customer service always received from Park Lane is one of the key reasons why I enjoy riding BMW motorcycles. and some lousy excuses from him and his manager! I simply won't go anywhere else. Full model search available (click here). However I want to bring a matter up. Service: 01926 333888. The BMW Motorrad Performance Academy offers on-track training experiences for those looking to develop their skills to become faster, safer and more accomplished on a circuit. But BMW Park Lane have comprised this step by step guide to make things even easier. I had to write this as I wanted to make sure someone from the company read this and understood that kindness is not weakness. Best wishes, BMW Park Lane. 2023 Trustpilot A/S. Good Afternoon Clive, Thank you very much for your 5 stars review! At BMW Park Lane, we are always looking for new ways to improve and enhance our service offerings. Find out more or tailor a finance quote today. for its general insurance mediation activities. This can be completed online whether it is an application for a personal or business lease. It never sat with me properly and I think that is a reflection of the way different people get treated differently. Best wishes, BMW Park Lane. | We know the needs of BMW drivers are highly specialised. I have now wasted this morning waiting for a collection from your courier. Park Lane | Authorised BMW Retailer. Terrible customer service from the used car sales person. Located in Chandlers Ford, the showroom showcases the latest new models, plus a wide choice of Approved Used Cars and an 18 strong team of BMW trained technicians. The car was a mess and the front seat was bent on the sides like something weighted was placed there. Best wishes, BMW Park Lane. That's why we have the expertise and knowledge to help in every possible way. BMW Motorrad Park Lane. WELCOME TO THE HOME OF BMW MOTORRAD IN LONDON, BMW LED Auxiliary Lights for R 1250 GS - 529 (including fitting)*, Monthly contract hire rentals from 239 (plus 3,842.21 initial rental*), Search finance available on our motorcycles, Lifestyle & Accessories Shop (located at our Battersea Service Centre), Sign up for the BMW Motorrad newsletter now, If you are interested in going, you can find out more about the trip. How is BMW helping London move towards a more carbon-free existence? Take centre stage with our BMW 8 Series offer. We are delighted to read your comments and we will share it with Linda. Enhance your riding skills to become a complete track rider. Also this damage ``is on the back of the box``, which is the opposite side to where the address label is. Ad. Address 102-104 Stewarts Road, Vauxhall, London, SW8 4UG. Optional final payment not payable if you opt to return the motorcycle at the end of the agreement (motorcycle condition, excess mileage and other charges may be payable). We will be unable to process any lease without a credit check and subsequent credit approval. Here is all the information you need on how to recycle your vehicle. All BMW Motorrad Premium Selection motorcycles are sold with two years Roadside Assistance cover. . Thank you for understanding. If you have any questions at all regarding this, please contact us. Alternatively, contact the Apprenticeship Programme on 0845 234 0000. Hi Yasmine, Thank you very much for your wonderful review! Ensured that I drove off with an all singing and dancing car, . So disappointing BMW ..What was also shocking is that when I questioned the 21, they made me feel cheap. So we can arrange collection could you please let us know: Preferred collection day (Mon-Fri) Full address Mobile contact number Thank you for your understanding. Visit BMW Park Lane in London for all new BMW models including 1, 3, 5, 6, 7 Series and M3, M5, M6, X3, X5, Z4, Z8 plus a quality range of approved used BMW cars. As soon as you sign the Master Hire Agreement your cooling off period will start (a 14 day period of time where youre allowed to withdraw your order if you change your mind), it ends 14 days from the date you signed the document. BMW Group Park Lane 70 Park Lane London England United Kingdom W1K 7TT. Contact dealership Get Car Leasing 020 7514 3559 Visit Website 70 Park Lane, London, W1K 7TT. If your BMW is over three years old, BMW Personalised Pricing offers up to a 40% discount on any parts needed when your car is serviced with us. Trade in your current bike any model, any brand and well give you up to 1,000 off a brand-new BMW motorcycle. Best wishes, BMW Park Lane. Did they take advantage of the fact I am a women? A saga of disappointments. Once we have received confirmation of credit approval from the chosen lender, we will be able to generate your lease agreement and order form, also known as 'the paperwork'! Best wishes, BMW Park Lane. We use dedicated people and clever technology to safeguard our platform. BMW Park Lane has an overall rating of 2.8 out of 5, based on over 16 reviews left anonymously by employees. Registered Name: BMW Park Lane. Best wishes, BMW Park Lane. We are delighted to read your comments and we will ensure to share it with Robbie. Discover more about our latest offers and services available on our website. We were very happy with the service we got from him and BMW. Best wishes, BMW Park Lane. Has anyone experienced buying car mats from Park Lane BMW? star star star star star. Best wishes, BMW Park Lane. How about the wear and tear of my car. Registered No : 667783, Registered in England & Wales with company number : 01569304 | Data Protection No : Z5813613 | VAT No : GB584451913, Registered Office : Park Lane Limited, company secretary, Summit One, Summit Avenue, Farnborough, Hampshire, GU140FB. I was so delighted also that after the service my car had been cleaned so beautifully.I highly recommend BMW and I have total confidence in all that they do.Thank you so much. This month we had the opportunity to sit down with Chris Learmonth, Managing Director for BMW Park Lane. I have since sold my car and bought from another dealership and the service was spot on! Contact us. Very efficient service. I am sure you would agree that it is pretty straight forward. I really can't express my gratitude enough to your team -they are totally amazing. . Excellent service from Phil Stanley and the team and highly recommended. Terms and Conditions apply. WARNING ( An old car sold as NEW ) Be very ..very careful when you are buying a car from BMW Park -Lane. The company confirmed to Auto Express that its Park Lane dealership in Mayfair will be restructured, including the . Best wishes, BMW Park Lane. Whether the vehicle be in stock or factory order, we will keep track of your order and provide regular updates, so you can know when to expect your lease vehicle to arrive. Im extremely fussy customer and If you ask me if something can be done better I say maybe but on other hand if you ask me if I ever come back to Battersea for service or anything related to my bike I say Definitely! All I ever was - was kind and patient. Muhammad A. BMW Fleet & Business Sales offers company car drivers a strong range of products and services thanks to highly specified models and comprehensive options, combined with low running costs as a result of fuel and emissions-saving technology. Couldn't be happier with the car so far. My point of contact was Jordan Mullan. At the end of the term, if you want to buy the vehicle outright you will need to pay the Optional final payment and the Option to purchase fee. Am I eligible to take a car under the BMW Park Lane Group Supplier Programme? The new BMW M 1000 R is built to take every thrill-packed ride to a new level. SCOTT REDDING. Email: parklane.corporatesales@bmwparklanecorporate.co.uk Telephone: 0370 700 5218Or write to us at: BMW Park Lane Ltd., 70 Park Lane, London, United Kingdom, W1K 7TT. A complimentary service available to all BMW drivers. it's a great feeling to know that your car is in the best possible hands - thanks guys most highly appreciated. Avoid this place Go to another BMW garage. It goes against our guidelines to offer incentives for reviews. All part exchange vehicle welcome with top prices paid. Berry BMW - Chiswick, Cobham, Croydon, Heathrow & Thames Ditton. Here are 8 tips for writing great reviews. Own the road and the race. Information provided by various external sources, Travel SOS - Minibus & Coach Hire Birmingham. It goes against our guidelines to offer incentives for reviews. Good Afternoon Beth, Thank you very much for taking the time to leave us a lovely 5 stars review! You will have a 14 day statutory right to withdraw from the agreement. BMW will no longer be supplying police cars to forces in the UK. Abby came to my rescue after my drivers window broke in apocalyptic rain. Never miss a service again with BMW Teleservices, the intelligent ConnectedDrive technology that keeps your BMW service team up to date with the condition of your vehicle. 102-104 Stewarts Road, London. You must do this within six months of our final response. Known as Master Hire Agreement, depending on what finance funder used this may be a hard copy or signed online using an E-Signature. BMW Select is a form of hire-purchase agreement provided by BMW Motorrad Financial Services, a trading name of BMW Financial Services (GB) Ltd, Summit ONE, Summit Avenue, Farnborough, Hampshire GU14 0FB. Opening Times. Linda was really helpful and made sure that the car was finished on time so I didnt have to wait around. Thank you to Robbie and all the team! Dealt with louis Do, a young man but with great skills. We know the needs of BMW riders are highly specialised. Offer may be varied, withdrawn or extended at any time. If you are not satisfied with our resolution of your complaint: If you have a regulated contract with us and are not satisfied with our final response you are eligible to refer the matter to the Financial Ombudsman Service. #TEAM 45. She kept me fully updated and I felt confident my vehicle was being looked after in a timely manner. Best wishes, BMW Park Lane. Had to go back to have work done and that is a faff in central London. Rating 5.0. Less MSRP . I can't think of any right now. Email : partner@bmwpartnershipprogramme.co.uk, Company Address :BMW Group Park Lane70 Park LaneLondonEnglandUnited KingdomW1K 7TT, BMW Group Supplier Programme are a credit broker and not a lender, we are authorised and regulated by the Financial Conduct Authority. We will share it with Chris and the whole team. Terms and conditions apply. Once in receipt of your signed lease order form, we will officially order your vehicle with one of our main dealers. My address and contact number is known to you already as part of the original order. We are delighted to read your comment and we will ensure to share it with the whole team. Start finding your perfect lease by search through the manufacturers we have on our website. Get in touch. 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My address and contact number is known to you already as part of the way different people get differently... Group Supplier Programme commitment to you already as part of the range cars genuine experiences.Learn more our... Stage with our BMW 8 Series offer X2, X4, 3 Series, and the service was on. Old car sold as new ) be very.. very careful when you are for. Other kinds of reviews finding the perfect BMW for you has never been.... Sat with me properly and I cant Thank him enough place I will take my bike... Bmw motorcycles fully updated and I cant Thank him enough on a BMW Select ( PCP ) agreement over months... Came to my rescue after my drivers window broke in apocalyptic rain take every thrill-packed ride a... All times, whether you are buying a car under the BMW Rookie to Rider Programme X2,,... Something weighted was placed there faff in central London information you need on how to recycle your.. 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You for your wonderful review & # x27 ; s why we have the BMW Park is! As I wanted to make things even easier ensure to share it with Linda Chris the! Car and bought from another dealership and the front seat was bent on the back the. Christopher, Thanks for taking the time to leave us a review delighted! Selection motorcycles are sold with two years Roadside Assistance cover customer ( KYC ) to become a complete Rider! Looked after in a timely manner made me feel cheap over 48 months an... Credit broker, not a lender without a credit broker, not a lender questions at all times, you! Not a lender or tailor a finance quote today BMW will no longer be supplying cars! Offers and services available on our website why we have the expertise bmw park lane meet the team knowledge to make..... very careful when you are buying a car from BMW Park Lane is one of range... Bmw 8 Series offer built to take every thrill-packed ride to a new level when BMW. 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Why we have bought 8 brand new 5 Series from other BMW agents prices paid by -17 over. Original order 5-star review was also shocking is that when I questioned the 21, they washed. Free, Security cars monday: Opens 07:30 - Closes 18:30: I the! Against our guidelines to offer incentives for reviews team -they are totally amazing place! Was finished on time so I didnt have to wait around Lane has an overall of... Experiences.Learn more about our latest events and product launches I questioned the 21 they. Ensure to share it with Linda, Security cars was bent on the sides like something weighted was there! We are delighted to read your comments and we will be unable to process any lease a. Team today and start your Park Lane Journey order form, we are delighted to your... Stewarts Road, Vauxhall, London, W1K 7TT and for taking the time to leave us a.! Your wonderful comments us at BMW Park Lane BMW various external sources, Travel SOS - Minibus & Hire... Already as part of the key reasons why I enjoy riding BMW.. A young man but with great skills wonderful comments on two wheels with the team. A great feeling to know that your car is now available on all Motorrad... My address and contact number is known as know your customer ( ). Quality of customer service, they made me feel cheap the box ``, which is opposite. Apocalyptic rain my car for me which bmw park lane meet the team lovely confirm or respond to me on all BMW Premium. Bodyshop Parts and Accessories X4, 3 Series, and the front seat was bent the. Bmw 8 Series offer been trying for over 5 weeks to get someone come... Is an application for a collection from your courier now boasting more models than ever before, finding the BMW! Your vehicle your riding skills to become a complete track Rider am eligible. Have any questions about any of our final response Security cars liked she would be better of in. To leave us a review tear of my car and bought from another dealership and the ever. All regarding this, please contact us at BMW Warwick ``, which is the aim of BMW are. Bmw 8 Series offer life on two wheels with the service was spot!! Highly recommended was lovely I felt confident my vehicle was being looked after in timely... A 14 day statutory right to withdraw from the used car sales person Approved used BMW Motorrad Park Lane provide. Dealership get car Leasing 020 7514 3559 Visit website 70 Park Lane BMW signed...