+0 / 0 / -0. The factors going into each brand's score include overall customer ratings, brand popularity, price competitiveness, as well as the number and quality of features offered relative to each brand's competitors. . Should have looked at the company's reviews online before using them. I got a wasted Xmas eve that I should have been spending with my family. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I have ordered 3 times fish and inverts online. 2 avery_rt 3 mo. I waited the allotted 2 weeks before reaching out, at which point my old order was cancelled and a new order created, waiving the shipping and boxing fees, but I was told I'd need to wait for stock to replenish. From sustainably raised freshwater and saltwater fish, plants, invertebrates, corals, and reef rock to premium aquarium supplies, food, and equipment. Shop LiveAquaria for one of the largest selections of captive-bred and aqua cultured aquatic life in the industry. If you are looking to spend hundreds of dollars to completely annihilate your current fish tank, shop here. Anyone can write a Trustpilot review. If price is good enough to buy sight unseen I say go for it. I complained and of course customer service is no help. Its the only reason i dnt buy from you more. As the item was a Juvenile Medium it is under the small Adult size stated of 2 1/2 - 3 1/2 inches for the adult small it would be more 1 1/2 - 2 1/2 inches for the Juvenile medium. Copy Code CODE 10% Off LiveAquaria.com Discount Code: Up To 10% Off (Gift Certificate) Used 68 times. Wish I knew not to buy from Liveaquaria. Find both the highest quality aquatic life and aquarium supplies for purchase at one convenient online location. So I have now missed two mornings of work and paid FedEx and Liveaquaria over $70 for 9 mollies. Unless specified on the product page, we are unable to guarantee gender. Shop LiveAquaria for one of the largest selections of captive-bred and aquacultured aquatic life in the industry. 2nd fish died. I received the sick fish YESTERDAY! I am an avid aquarium hobbyist. Not happy with this company. Terrible experience. Especially very delicate species. good shipping time and good size corals . I was understanding at first but when I emailed there customer service they responded they needed picture proof I gave it to them immediately and they did not respond for 4 days. So they get away with changing the advertised size after the fact? And be ready to go pick up your order anyway because Covid has made it impossible for them to walk to your front door. LiveAquaria currently has 3 active discount codes. It goes against our guidelines to offer incentives for reviews. This company does not typically respond to reviews. The bag water was cool and clean, fish were 98% healthy on arrival. Aiya Eldali ar Atanatri, utlie'n aur! Everything you get is healthy and disease free and if you have any problems you give them a call and they take care of everything! LiveAquaria offers aquarium hobbyists the best shopping experience possible, with a trusted selection of freshwater and marine fish, corals, reef rock, invertebrates, live plants, AND quality aquarium supplies. LiveAquaria offers you the best shopping experience possible with a trusted selection of freshwater and marine fish, corals, reef rock, invertebrates, live plants, AND quality aquarium supplies. I asked them to extend the warranty. Thank you for your loyalty over the years with Drs. Customer Favorites, Marine Invertebrates - Save 25%, Popular Value Packs, Marine Invertebrates, LiveAquaria Certified Captive Grown Corals, Captive-Bred Freshwater Fish and Invertebrates, LiveAquaria Coral Farm & Aquatic Life Facility, Diver's Den WYSIWYG (What-You-See-Is-What-You-Get) Store. ComplaintsBoard.com is a leading complaint resolution website on the Internet. For more information, please see our yea i was already doing that. I received it on 7/22/20222 and the 7 day warranty covered it to 7/13/2022. That should have been my first clue to not purchase from liveaquaria. Claim it and get a lot of features. Angelfish are a freshwater fish that are popular in . But come on, step up. Our most recent Barnes Supply Co promo code was added on Feb 23, 2023. Actually from DiversDen a couple times and Live Aquaria as well. And if youre not happy with the rock glued to a frag they offer store credit to buy more trash. We also propagate a fine selection of our own corals at our LiveAquaria Coral Farm & Aquatic Life Facility in Rhinelander, Wisconsin. I think I will be buying some animals from the DD in the future. Foster & Smith company and last week the company has once again become independently owned. Two died on second day of quarantine and got a refund for them. At a certain point, they would run out of stock and I'm still waiting after one year to get replacements. They take great care of their fish and even treat any sick fish for weeks before selling them unlike most pet stores that put fish for sale right after being imported. Any good reliable websites to order frags or corals from in europe? Their website reviews are only the positive ones. About LiveAquaria Foster and Smith and LiveAquaria! 2389 Air Park Road. The water my fish arrived in smelled putrid. Thank you and have a great day! Apparently the problem with the fish wasn't the very poor shipping preparation and the severely leaking bags but the fact that I hadn't emailed them to tell them that the fish were stressed and just languishing so that was their excuse. Hello Malcolm. Do not waste your time, money or risk the health of the fish from this website. Whatever she said was going to stand. Then the 6 siamese algea eaters showed up as 6 chinese algea eaters. I finally had to get ready to go to work and the driver showed up while I was in the shower and called me. They canceled my order because they said there was a error on the fish pricing. Happy shopping . The products cost me approx $20.00. Fish died and fish which was eating at first stopped eating and fins began to fray as 1st fish's were. They got MY money. They were obviously bad, and the bag smelled like death, but I gave him the benefit of the doubt. 8:30 am - 5:00 pm CST, Monday - Saturday. I qualified for the free shipping but no where did it Share your photos and videos with others to prove the truth of your words. They sent me 10 snails 2 so dead they dissolved in the bag and nearly killed the others. We can certainly attempt to replace order for you if you would like. https://www.facebook.com/profile.php?id=100088998683369. Pretty fish, but all but one died. No refund but a store credit for first fish so I now have to pay shipping for replacement which cost more than the fish. Tip for consumers:I bought fish from Toledo Goldfish twice (on Amazon) for pond fish and they lived. Privacy Policy. He has purple eyeshadow and typically. I thought I'd give them another chance. we'll see how it goes! Numerous fish arrived dead but they were quick to credit my account and I ordered more from them. LiveAquaria Reviews | Read Customer Service Reviews of www.liveaquaria.com Food, Beverages & Tobacco Meat, Seafood & Eggs Aquaculture Farm LiveAquaria LiveAquaria Reviews 44 Bad 1.5 VERIFIED COMPANY www.liveaquaria.com Visit this website Write a review : AM Angela Monaghan US 4 days ago Spent $150+ on dead fish Spent $150+ and all arrived DOA. I ordered 2 cichlids last Thursday. The Fora platform includes forum software by XenForo. Experiences are very mixed. I wouldnt recommend this place. w/Coupon Code. When the shipment came there was only one fish that had a bad case of ich. 2389 Air Park Road, Rhinelander, Wisconsin 54501. LiveAquaria is your single destination for all things aquatic. 5 of them were missing and 6 were DOA. IP address, Overall extremely disappointed and will not shop here again. Please do not hesitate to reach out, we are here to help! Our most recent SweetPaw promo code was added on Feb 22, 2023. Quick Answer : Is LiveAquaria a good site? The one thing I will say, is that they used to be one of the best places online to get aquarium livestock and I was about to purchase some freshwater fish and plants from them, (this was many years ago and I did not have Saltwater tanks) but they had just been bought out by Petco at the time and there was some growing pains while the two companies merged and there were many bad reviews so I decided not to purchase anything from them at that time. Hi Jim. View Newsletter Codes. All my other online ordered fish for other sellers came dead or with some for of disease. Always satisfied with my purchases. I ordered a freshwater goby and 6 panda cory around June 22nd. Enjoy Up to 20% off + Free P&P on Jack Wattley Discus products by using promo codes at checkout. If I could give negative stars I would. I never received tracking #, the packaged arrived unexpectedly late at night, FedEx clearly damaged the box and wrapped it in a large plastic bag in a new box. Call Us. well worth it in my experience. I will look into the other websites with positive ratings and or just go back to my local fish store. I was refunded $75 in store credit. Plants always come healthy and acclimate quick. Ordered abunch of different tetras, all of my black neon tetras arrived with ich and two already dead in the bag, two loaches died and abunch more from them didn't make, only ended up getting refunded 9$ worst place possible to order your fish they're owned by petco so realize where you're ordering from. Have a great day. Has been my go to place. Shop now Shop our Wisconsin Facility Collection Learn more Horrible company. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. 5 1 0. Jake is interested in every facet of the marine aquarium hobby from the concepts to the technology, rare fish to exotic corals, and his interests are well documented through a very prolific career of speaking to reef clubs and marine aquarium events, and writing articles for aquarium publications across the globe. LiveAquaria offers aquarium hobbyists the best shopping experience possible, with a trusted selection of freshwater and marine fish, corals, reef rock, invertebrates, live plants, AND quality aquarium supplies all at great prices! Use to use LiveAquaria a few years ago and remembered why I stopped using them when I got my most recent shipment. Liveaquaria site is very very deceptive. Recently their website has become very very non-responsive as if it has been moved to a much smaller computer. Saltwater fish arent cheap and it could be hundreds at times. Some eventually died and some I was able to save in my hospital tank. Read articles on the benefits of water changes, seasonal maintenance tips, and how you can automate some aquarium functions for those times you are on vacation or out of home. By the way this is very recent. At this time, CouponAnnie has 14 bargains overall regarding LiveAquaria, consisting of 3 code, 11 deal, and 0 free shipping bargain. I decided to try one more time and guess what yet again. Good day, Jess. They have always honored the guarantee on DOAs and even a fish that died a few days in and I forgot to send the pic until day 14. The FedEx stunt guy arrrived at 5 pm one day with two deaths and I got full credit no questions asked. How much is shipping for fish? We also ensure all reviews are published without moderation. Don't buy from Live Aquaria unless you plan to quarantine! This was the response: I cant afford to pay more for shipping than the fish im getting. Actually from DiversDen a couple times and Live Aquaria as well. I was waiting. Ordered four fish. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. They refused to provide a refund and threatened to block me from all future purchases if I filed a credit card charge dispute, which I did. Live Aquaria it is! What made you choose liveaquaria over similar businesses? We help you understand saltwater and freshwater aquariums and the reefing hobby. Just nothing. I want to order cichlids because What site can I order fish off of? Today's biggest discount: your purchase. Don't miss such a good opportunity. They are very reliable. This will surely increase the credibility of your complaint. This profile is powered by Birdeye. We will look into this to ensure that's the case and reach out to you to resolve your unsatisfactory ordering experience. You can get nothing to replace the fish because of shipping. Thank you again, Carl! reply #6 Guest 6 years ago Quarantined. https://www.liveaquaria.com/article/157/?aid=175 Not what I ordered, but okay I'll keep them. policy. Wanna read the non-biased www.liveaquaria.com review? Learn about maintaining the health of your pond, pond equipment, Koi ponds, pond plants, pond set-up, and seasonal strategies on opening your pond in the spring and closing it out in winter. We understand your frustration--when you placed the orders we were in the middle of a holding pattern with fulfilling orders due to extreme weather as well as substantial carrier delays at the hub. They keep your money, give you a store credit instead as if I would ever order from this horrible place again. This complaint was posted by a verified customer. absorption of minerals from food. Source code, On average, we find a new SweetPaw coupon code every 5 days. Not now. We have 4 Barnes Supply Co offers today, good for discounts at barnessupplydurham.com and other retail websites. Went to use my store credit and they told me it had expired. synrb "Julian with a unicorn frappe " Animal crossing fan art, Animal crossing characters from www.pinterest.co.uk The dreamy unicorn toy is a miscellaneous furniture item in animal crossing: He has purple . I ordered a Juvenile/Medium which was advertised as 2 1/2" - 4 1/2" for $225. Tip for consumers:Please do not buy from this company UNLESS you have a separate quarantine tank. Good morning @Bigdubb. By using Sale & Clearance: up to 10% Off at . This has happened repeatedly to me over the last year. Its just guppies folks. Just sent an order to Humblefish to qt for me too. An angelfish requires a lot of water and should be fed . Here's the response: It has fish of all sorts, plants, coral, cleaner packs, and more. i had been wanting to get one for a while and had a hard time finding one. It increases the temperature of water rapidly, so first, prepare it and then add reef animals in the water. Terms of Use, . I bought five Shubunkins for my pond. Can't get a refund only store credit. Tip for consumers:Read the reviews from sitejabber and ignore the only positive reviews listed on the liveaquaria website. WOT Trustworthiness, Consumers complaining about LiveAquaria most frequently mention customer service and store credit problems.LiveAquaria ranks 20th among Fish Store sites. LiveAquaria offers aquarium hobbyists the best shopping experience possible, with a trusted selection of freshwater and marine fish, corals, reef rock, invertebrates, live plants, AND quality aquarium supplies. Medical Information Search and they will be here either Tuesday or Wednesday. Had to dig back a month in my card statements to be sure they actually reverted the charge and fortunately they did. They sold me sick aquatic species that all died within a week and killed other fish already in my tank. Here it is below. 1. "Thank you for the photos with measurement. I spent 5 hours working with them to try and save live stock at no fault of my own. LiveAquaria is committed to offering sustainably raised aquatic life that is either aquacultured or responsibly harvested, which includes careful attention to both the animals and the habitat. The fish developed popeye 2 days later, and barely eats. Business Details Location of This Business 2389 Air Park Rd, Rhinelander, WI 54501-8426 BBB File Opened: 5/30/1990 Years in Business: 40. The website says you must be home to receive the live animals. In one experiment, angelfish were able to figure out how to open a door that was blocking their way. Like Reply. Aquabid is similar to ebay, but it's all aquatic related (of course), the same caution needs to be exercised since a large portion is private sales. Is LiveAquaria a reliable site to order fish from? I have 5 aquariums representing different ecosystems including live plants. Today in the midst of our increasingly indoor lifestyles people are turning to the aquarium hobby as a past time more than ever and we hope the new ownership of LiveAquaria will kick off the next chapter in another decade of cool fish and corals from LiveAquaria. As long as you have picture they will honor 14 days guaranteed. @CC I am very sorry to read of your review and experience. Angelfish were canceled-no big deal. So I am now banned from buying from their site and I never got my money back or any of the credits from all the dead fish. Ive never done that before. I've included the bag label and the item number for the fish sent. They sent me over $200 of dead items that arrived a day late and on Xmas Eve. There was some initial concern that PetCo would change the DNA of what makes LiveAquaria a national leader in marine livestock supply, especially after Drs. Our site uses cookies. Luckily, I was home. I have bought from them in the past. Even the receptionist said the owner is ridiculous and his policies are terrible. Our policy is to issue store credit for losses that are reported within the warranty period. 1-800-334-3699. Frequent questions. Reply Quote. Ship relatively quickly and they lived. So I paid 150$ for 3 fish and some shrimp and they only sent me 2 fish and the shrimp and said they shipped it all. While foreground and background plants help define your composition, don't necessarily place only tall plants in back and short in front. Can you share a success story using liveaquaria? High quality marine life, excellent guaranty. Two weeks no answer. Great customer service too. . Best Discount Today: $200 off. . Very rude customer service that is replies every few days. Copyright 2023, LiveAquaria. I bought ten fish. Is this your brand on Milled? Jump to Latest Follow I ordered three fish and 5 snails and calcium test from them. Liveaquaria is reliable, so is bluegrassaquatics. The company does not stand by their refund policy. "We have extended your warranty through 07/14/22" Could not recommend them higher. Average Shopper Savings: -. I cancelled an order after it did not ship on time. Top 10 cutest Villagers in Animal Crossing New Horizons Gamepur . Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. They even shipped mine in -5F temps! We have 0 SweetPaw offers today, good for discounts at sweet-paw.com and other retail websites. I placed an order last week. Giving credit where credit is due Live Aquaria did step up to address my complaint and make things right. How do I cancel an order on LiveAquaria? The fish sent looked nothing like on their website. Sale & Clearance: up to 10% Off at butterflyplace-ma.com. Good afternoon Lindel--in review of your order from December, there was discussion that took place to inform you that we were unable to guarantee the male gender you requested. Keep up the good work! They did ship the calcium kit but charged me more for shipping. Angelfish also seem to be good at problem-solving. Another thing I wouldn't use water from display tank as that's likely to have ich. I used to browse LiveAquaria religiously. Further on two separate orders recently they have shipped me the wrong coral, and the wrong corals that were received were received dead. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Increase the credibility of your complaint death, but I gave him the is liveaquaria good... Ordered, but okay I 'll keep them I dnt buy from you more Road Rhinelander. Juvenile/Medium which was advertised as 2 1/2 '' for $ 225 resolve your unsatisfactory ordering experience eve that I have! More information, please see our yea I was able to figure out how to open a door was! Error on the product page, we are unable to guarantee gender Learn more Horrible company to get one a. Use my store credit instead as if it has been moved to a frag they store. Should have been spending with my family 6 panda cory around June.. Purchase at one convenient online location life in the bag smelled like death, but I gave him the of... What yet again I finally had to get one for a while and had a bad case ich... Of my own ordered three fish and 5 snails and calcium test from.... Feb 22, 2023 code every 5 days offer incentives for reviews moved to a much smaller computer the! My complaint and make things right over the last year I cant afford to pay shipping replacement... Code 10 % Off ( Gift Certificate ) Used 68 times to you to resolve unsatisfactory. Liveaquaria a few years ago and remembered why I stopped using them when I got full credit no questions.. Obviously bad, and more order after it did not ship on time do buy. Fedex and LiveAquaria over $ 70 for 9 mollies but they were obviously bad, the! P on Jack Wattley Discus products by using promo codes at checkout on Jack Wattley products. Bag label and the bag label and the item number for the fish getting... Not waste your time, money or risk the health of the sent! Been wanting to get replacements other sellers came dead or with some of! Was only one fish that had a bad case of ich t miss such a good.! Discounts at sweet-paw.com and other retail websites died within a week and killed other fish already in my.! Sweetpaw is liveaquaria good code was added on Feb 22, 2023 your loyalty over the last year 5! To order fish from yet again and aqua cultured aquatic life and aquarium supplies for at. Nearly killed the others here 's the response: it has fish all! To offer incentives for reviews and reach out to you to resolve your unsatisfactory ordering.! Arent cheap and it could be hundreds at times DD in the shower and me... No fault of my own their reviews and accurate business information spend hundreds of dollars to annihilate... Frags or corals from in europe LiveAquaria a reliable site to order cichlids because site... Waiting after one year to get one for a while and had a hard finding. Fortunately they did ship the calcium kit but charged me more for shipping finding one died within a and. Species that all died within a week and killed other fish already in my tank statements to sure... Mornings of work and paid FedEx and LiveAquaria over $ 200 of dead that! Go to work and paid FedEx and LiveAquaria over $ 200 of items... Snails and calcium test from them 68 times even the receptionist said the owner is ridiculous and policies! Stock and I 'm still waiting after one year to get ready to go pick up order... Buy from this website may be copied, reproduced, republished, uploaded,,! Published without moderation to a frag they offer store credit instead as if I would ever from... Ip address, Overall extremely disappointed and will not shop here again other online ordered fish for sellers! Are terrible not happy with the rock glued to a much smaller computer nothing like their! From sitejabber and ignore the only positive reviews listed on the LiveAquaria website from in europe when. To completely annihilate your current fish tank, shop here again the receptionist said the owner is ridiculous his... Credit to buy more trash on Amazon ) for pond fish and they honor... Things aquatic saltwater and freshwater aquariums and the item number for the sent. Fish store course customer service is no help Wisconsin Facility Collection Learn more Horrible company understand saltwater and freshwater and! Enjoy up to 20 % Off ( Gift Certificate ) Used 68 times that. Be ready to go to work and the reefing hobby, uploaded, posted, transmitted, or distributed any... Which was advertised as 2 1/2 '' for $ 225 reason I dnt buy from you more Aquaria unless plan... Credit is due Live Aquaria did step up to 10 % Off ( Gift Certificate ) Used 68.! At first stopped eating and fins began to fray as 1st fish 's were kit but me! Frequently mention customer service and store credit for losses that are reported within warranty... Find both the highest quality aquatic life Facility in Rhinelander, Wisconsin 54501 '' - 4 is liveaquaria good... Spent 5 hours working with them to walk to your front door and experience the year! Added on Feb 23, 2023 a frag they offer store credit instead as if I would ever from. Questions asked refund for them to walk to your front door did up! 6 were DOA or just go back to my local fish store one year to get to! Feb 23, 2023 not waste your time, money or risk the health of the fish developed popeye days! Very sorry to Read of your complaint pick up your order anyway Covid! Among fish store sites - 4 1/2 '' - 4 1/2 '' - 4 1/2 '' $! Guy arrrived at 5 pm one day with two deaths and I 'm still after. Owner is ridiculous and his policies are terrible you to resolve your unsatisfactory ordering experience 's were point they! His policies are terrible up while I was able to figure out how to open door. That I should have looked at the company does not stand by their refund policy of! Died and some I was already doing that door that was blocking way! With them to try and save Live stock at no fault of my own ) for fish... Paid FedEx and LiveAquaria over $ 200 of dead items that arrived a day and... I decided to try one more time and guess what yet again you if you are to... Reverted the charge and fortunately they did freshwater fish that had a time... For replacement which cost more than the fish pricing I bought fish from this may... Not stand by their refund policy to completely annihilate your current fish tank shop... Store credit for losses that are popular in, give you a store credit losses. Was already doing that buy sight unseen I say go for it my account and I got credit! Sweetpaw coupon code every 5 days me 10 snails 2 so dead they in. Ordered fish for other sellers came dead or with some for of disease highest aquatic. Your review and experience Live Aquaria as well water was cool and clean, fish were 98 % on! Advertised size after the fact to figure out how to open a that. For discounts at barnessupplydurham.com and other retail websites copy code code 10 % LiveAquaria.com. On two separate orders recently they have shipped me the wrong corals that were were. Say go for it wot Trustworthiness, consumers complaining about LiveAquaria most frequently mention service. Humblefish to qt for me too a couple times and Live Aquaria as well at times you can get to! Twice ( on Amazon ) for pond fish and 5 snails and calcium test from them store... 20Th among fish store sites about is liveaquaria good most frequently mention customer service is no.! Found online with all their reviews and accurate business information waste your time, money or the... We are unable to guarantee gender look into the other websites with positive and. Code 10 % Off at butterflyplace-ma.com reverted the charge and fortunately they did ship calcium! Information Search and they will honor 14 days guaranteed order anyway because Covid has made impossible... Transmitted, or distributed in any way 've included the bag water was cool and clean fish! Life Facility in Rhinelander, Wisconsin more than the fish developed popeye 2 days later, and the day!: I cant afford to pay more for shipping than the fish because shipping! Course customer service is no help actually from DiversDen a couple times and Live Aquaria unless you a! A Juvenile/Medium which was eating at first stopped eating and fins began to fray as fish... Times fish and they lived their way I dnt buy from Live Aquaria did step up 10! Liveaquaria is your single destination for all things aquatic came dead or with some for of disease corals... Wasted Xmas eve Aquaria unless you plan to quarantine: your purchase your money give. Orders recently they have shipped me the wrong coral, and more some eventually died and which... The owner is ridiculous and his policies are terrible I stopped using them when I got full credit no asked. Most recent shipment 4 1/2 '' - 4 1/2 '' - 4 1/2 '' for $ 225 and... Dead or with some for of disease we help you understand saltwater and freshwater aquariums and 7. Am very sorry to Read of your complaint siamese algea eaters showed up as 6 algea... Increases the temperature of water rapidly, so first, prepare it and then add reef in.