2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Tristian charged the customer $905 for his time. While there was more, this is the short version. 2023 Trustpilot, Inc. All rights reserved. I was told to use someone else next time I needed something done, all because I ask Teresa ** to check their records to be certain I had not made a mistake, and I had made the mistake so she complained to Mike and he told me that I need to call someone else next time. When we talked to the neighbor. Then they said it's now 4 to 6 pm. Additionally, when it comes to larger companies with multiple branches, negative reviews are often critical of a specific branch or employee. There are multiple factors to consider when choosing a plumbing service. BS. The tech observed the problem and agreed; however, he was required to call into headquarters to have an analysis completed to confirm the obvious and charged $159. They tried to solve the problem by snaking the line but couldn't get it unclogged. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Roto-Rooter Group. Emergency Service. I believe Roto Rooter and this plumber knew the bellies were the issue all along and simply charged me for services I did not need, because ultimately he reported the real issue (bellies) in a further attempt to charge me more money. It will take 3-4 hours they say. Verdict: Mr. Rooter and Roto-Rooter both hold mixed ratings on Trustpilot. He tried cleaning the toilet, which did no good. have a hold harmless signed by him before we started the work. Details: I am the one that talked to you a while back and had the 2 master plumbers go out to you about your tub and shower faucet. The technician said they found a clog 8 feet down the pipe which they cleared. When we tried to use the shower, we found that the faucets were so tight we had to use both hands to turn them. In doing so this allowed the new plumbing company to determine the location of the leak was originating from what should have been the previously repaired toilet. Desired outcome: Called RR. In addition to charging him $3000 dollars to unblock a main drain line, they charged him 15000 dollars for "water clean up". So What we can do. Roto-Rooter has been accredited since 2015 and doesn't hold a rating from the Better Business Bureau, which isn't necessarily a negative; a company that's not rated does not have sufficient. So I hung up. Guess what they're charging? Emergency service is especially beneficial when theres an urgent issue, such as a burst pipe, that could compromise another area of the home. Good benefits, up to 6% 401k match, about 35-45hrs a week on the road, $800-$1200/wk GROSS PAY for newer employees with little prior experience, accommodating schedule. I get a call the afternoon of the 26th from a DIFFERENT person telling me that they can talk to me about the bill but that it is due today or else they are putting a lien on the landlord's house. Our Drain tech used the proper equipment when he was on site as well. We also lost confidence in Roto-Rooter. Both companies also claim to use flat-rate pricing, so customers dont feel fleeced by any upcharges or additional fees. That is the best I can do for you. If old pipes are subject to cracking when snaking they should have not snaked it. How can they keep on ripping people off like that. I called the local customer service office, and no supervisor or manager answered my call. Weve been waiting around for them all day, and at 3:15pm, they called and said they were no longer coming. I paid this company $1149.60 plus a tip, plus $149.00 service fee on July 3, 20222, to snake my main sewer line. The toilet was clogged the first day and not cleared by the first technician. ConsumerAffairs is not a government agency. I have sent the local provider 2 emails and called 3 times and have been promised a call back, which I have not received. Specific warranties on labor vary among locations, so customers may want to inquire about an individual branchs terms before hiring. I was notably upset. I would definitely hire them again and I would recommend them to my friends and family. L a king & water had to be turned off, Desired outcome: It appears that the valve is just to old and would need to be replaced. So, he cabled again under the original service warranty. He continued to press for the jet service which he said would resolve the issue. (Invoice #***********.) They were always very late except when that slimy toad came for the $$$, the project was changed without my knowledge leaving us unable to use the drains in our house for over 6 months while we are paying for their crap service because they haven't issued a refund for crappy service! Both of these services were unnecessary and did not resolve the sewer line back up I was experiencing. Cool place, nowhere is perfect but this can be a career just as much as it can be a stepping stone. Then while I was waiting, Roto Rooter called and told me that they do not do sewer marking. Verdict: Roto-Rooter is a pioneer in the plumbing industry, but Mr. Rooters consistent growth since its 1970 inception, paired with an A+ rating and 30-plus-year accreditation with the Better Business Bureau, secure its renown in the field. Roto Rooter has reached out multiple times to discuss a possible refund with the customer. Scheduled several plumbling appointments - no one came to my home. The end of the pipe where on of the leaks occurred was exposed in the basement and I showed this pipe to your technician. BBB Business Profiles generally cover a three-year reporting period. Their investigation involved creating a hole and opening my ceiling. 1. In the end, Roto-Rooter never reimbursed our neighbor in full. But with an A+ Better Business Bureau rating and minimal complaints filed, Mr. Rooter edges out Roto-Rooter for customer satisfaction. This type of complaint reflects less on the company as a whole. We called the company, and they said the plumber sets the charge however the plumber told me when I complained that the 717.00 fee was the fee is charged by the company. They were just looking to make a quick $400 and did not have the best interest of the customer. The plumber that came out told me their rate was $440.00 an hour. & Commercial Services- Online Scheduling- Free Estimates- Green Plumbing Solutions. Small bathroom was clear. Then they charged me for 1000 dollar for all labor and explained me that that's the standard price for 2 people. He said someone would be out shortly to do a probe. So I contacted the local Roto Rooter company to come and diagnose and repair the issue. This seems on par with the customer service I receive throughout my entire time with this company. At the end of the visit, I was called out of my home office and was charged $616 for the snake/camera service. Almost one week later, I started noticing water damage on my ceiling, in the same area where the plumbing repair took place. The equipment could not execute the job. Today, July 18, my sewer is backing up again, and they are telling me there is nothing they can do about it, and they offer NO Guarantees! Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. In these situations, its important to ascertain whether the company has responded to the complaint or taken any steps to satisfy the customer. So then finally on 1/25 I reached out to Veronica on my own. So I tend to believe each word in his statement. I have a clean out so it was easy access. Companies can ask for reviews via automatic invitations. Verdict: Both Mr. Rooter and Roto-Rooter allow customers to request a quote online and make appointments over the phone, but Roto-Rooter takes it a step further by providing customers the added option to book appointments through an online scheduling portal. Thank you. I called Roto-Rooter to return to my home and remedy the clog. Livermore, CA location.. I have not heard back. Refund of excessively high price. Here are 8 tips for writing great reviews. Additionally, I said that we refused water remediation. If you cannot be there that day dont make the appointment. Mr. Rooter and Roto-Rooter are two names that homeowners are likely familiar with (and may even get confused, considering their similarity). Call now to schedule. International Association of Better Business Bureaus. This seems on par with the customer service I receive throughout my entire time with this company. On January 13 2023 I contacted Roger Rooter (RR) to unclog a kitchen drain. Verdict: Both Mr. Rooter and Roto-Rooter offer a standard lineup of plumbing services, including emergency response. He spent the full morning snaking the line; first from the lower port, where, by camera, he showed me a root mass less than a foot from the port opening; then by the upper port, where he showed me extreme growth surrounding a small burrow that would be consistent with the limited work performed by the first Roto-rooter technician on 01/24/23. He proceeded to run a very large snake with a four prong cutting blade down a 1.5 inch drain pipe. Happened to me too. Reviews on Trustpilot are closer: Mr. Rooter has 2.4 stars out of 5 with 33 reviews, and Roto-Rooter reviews come in at 1.5 stars out of 5 with 78 reviews. Got about a 6 inch size fibrous amount of rolled up roots. But is it better to hire one company over another when a customer needs one of the best home repair services? We find out a few days later that the leak was from a loose hose under the washing machine. Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential. The plumber also did not head my concern about the toilet refilling considerably slower than before the repair was made. So, we have another day without hot water because these, MORONS JACK-WAGON, inconsiderate ass-hle's.. decide they're too big to mess with. I asked him to put lid back on septic. The paper in the bathroom was single ply and there was a hair screen in the tub. Snaked our main line in November and 41 days later everything was backed up again. No damaged drain We contacted roto rooter on 12/22/2022 thinking we had a blocked main drain. A few weeks later I had another sewer line back up and the same plumber came out and again pushed hard for the jetting service, which I declined. I want a refund of $2,964.91 for the services I did not need. The representatives said that they would send an email for the supervisor or manager to call me back, but no one returned my call. I'd give them a minus score if possible. However, I have not yet received any refund (understandable, considering the timeframe and the weekend), and will reserve the right to renew my complaint should the business not follow through on its offer. Note that complaint text that is displayed might not represent all complaints filed with BBB. BBB Business Profiles may not be reproduced for sales or promotional purposes. Thank you for your assistance in this matter. In the meantime, we gave about 11 profiles. Our content is intended to be used for general information purposes only. For those looking to hire a plumbing service, Mr. Rooter is a standout option, thanks to its comprehensive service offerings, robust guarantee, and positive reputation and customer impression. See details. There were extremely loud noises coming from the pipes when he ran the machine. THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! Again, no call, no show. Seems to me that you will do work on old pipes just to get the money and if something does go wrong throw the hold harmless clause at the homeowner. The tech observed the problem and agreed; however, he was required to call into headquarters to have an analysis completed to confirm the obvious and charged $159. Shortly after a 3rd water mitigation guy shows talking about bringing equipment over. Roto Rooter sets the fees but the tech usually lower or raise the charges, call the main office and ask for Pat Swanson. Available 24/7. Roto Rooter - Company , Mrs. ** has apologized to me and I apologized to her, somehow there was a misunderstanding concerning this issue. Unsubscribe at any time. Roto-Rooter Plumbing and Water Cleanup (also branded as Roto-Rooter Plumbing and Drain Service) has been in business since 1935, and the companys founder created the eponymous device that helped to cut tree roots out of sewer lines. Get buying tips about Online Bathroom Fixtures and Plumbing delivered to your inbox. 2 months later, a small sewer clog does appear to happen (I saw slow draining water in the drain). Therefore we paid our neighbor the difference of $1,502.46 because we felt bad for them. August 10, 2022, I called rooter rooter 3-days ago. I never heard back from anyone so I then emailed Michelle, the listed estimator on our invoice, on 1/10 to tell her that I had questions about the estimate. BBB Business Profiles generally cover a three-year reporting period. The second Rotor-rooter technician offered to call the manager to see if he could perform the work without charge, but was told he could not because an alternative solution was proposed voiding the six-month guarantee. Never again! It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. BBB is here to help. By Sabrina Serani | Published Feb 28, 2023 3:59 PM. Well guide you through the process. [protected]@comcast.net Roto Rooter set up an appointment do do this and I told my employer that I would be off for the half day appointment window. Anyway, what kind of morons are these? The second Rotor-rooter technician left. I had a very unsatisfactory experience with the Roto Rooter company in Westland/Livonia Michigan, phone # [protected], who charged high prices for services I did not need. They got paid and I got no forms. This company took advantage of my 70-year-old father and charged him $18,000 to unblock a main drain line. They also left fans for the week-end to dry out the dampness that remain. Their investigation involved creating a hole and opening my ceiling. I'm sending a bill for my lost wages for the day. I opted to cable. We was willing and able to put in the toilet. Roto-Rooter is a well-known name, they provide decent benefit options and unlike most sales positions offer a direct reimbursement for miles driven . Roto-Rooter drain cleaning and other plumbing services have a no-hassle guarantee, but the exact terms are unclear. He replaced five feet of pipe with copper pipe. Upon reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. They did not show on Saturday. He gave a price to provide a water mitigation service. Then he had the dispatcher call me an hour later and tell me he was able to come back in 30 minutes. It turns out the plumbing lines are connected by a Y line and the first technician ran the snake into our neighbors apartment and destroyed our neighbors bathroom. He leaves and the 3rd water mitigation guy comes back and wants to quarantine and demolish the basement talking about raw sewage (water is dried up at this point, no evidence of sewage). However, with Roto-Rooters long history in the industry, this lack of a grade may come as a surprise. As the leaders in plumbing service and repair, we handle everything from basic plumbing installations and maintenance to emergencies that require immediate attention. I would like a partial refund. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. We think the total of $2,856.86 ($1,502.46 + $1,354.40) is fair for a reimbursement to us. Claim it and get a lot of features. the job undone. I told them I was supplying the water heater and just needed a simple hook-up. Never got an invoice until a week later where he wrote on it he told me it was going to be 152.00 an hour! Roto Rooter sent three different technicians to this property. (He did not have the equipment) we paid first man $905.00 for nothing !. I declined the service. All Rights Reserved. She responded and cc'd Claudia and Britton, saying that they were the ones to talk to. 2 people come to my house for one hour and they just turn on the water and check bathroom faucet and crawl space and cannot find the leaking sauce. I had an appt on a Friday and then got pushed to sat morning then they called saying it will be in the afternoon. As weeks progress, additional water spots continued to appear in the same area. Hindsight is 20/20, but had I known then what I know now, I would've just rented the drying equipment from Home Depot and done it myself instead of paying a company $7500 to stick some equipment in my house and then forget about me and overcharge me for it. Observing the problem prior to them coming out clearly demonstrated that the problem was a thermocouple malfunction. This comment was posted by a verified customer. The new company corrected the issue last week. Found a little water in laundry area 11/2/22. Britton told me that he wasn't the correct person to talk to, and that he would connect me with the correct person, Veronica. Date of experience: December 11, 2022 JH Jim Hession 1 review CA Replacement would be about $1500 minus the $700 that you paid. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. we had a water leak due to a blocked drain in our 2nd floor bathroom with flooding on our first floor and basement, first plumber was unable to clear the blockage, Roto Rooter sends a second technician today who despite my saying that the first was unable to clear the drain and recommended a camera, this technician walks in with dirty boots, flushes the toilet to "what would happen," floods our house again and when my wife asks him not step on our carpeting with his wet muddy boots, he leaves in a huff.Absolutely the worst plumbing service I've ever encountered!highly recommend that you skip Roto Rooter and save yourself incredible frustration and anger!Worst service experience imaginable. Roto-rooter plumber Installed water pressure booster on 08/22/2022. Unsubscribe easily. He asks for my insurance name and calls my insurance company on loud speakerphone. Also If you had a super/maintenance guy that know your line was on Y drain and They didn't inform our plumber that not on us. Pipe is collapsed - Camara to follow. Customers looking to hire a plumbing company will likely have one primary concern: whether that company can actually make it to their address. Isaac did not collect any money. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. To date no additional water damage has occurred. I will be disputing this charge with my credit card company. This review was chosen algorithmically as the most valued customer feedback. Ms. Sally Bayer, Vice President of Marketing, Mr. Mark Connors, Executive Vice President. Reason For Call: Master BR toilet clogged up. I explain to the neighbor we can come in and replace there toilet no cost or reimbursethem for the broken toilet on 11/01/22. I bought a new sink and had Roto Rooter install it on 11/13/22. Water was visible in the opening, the threaded cap was six to eight inches away. They dud me, now, it's my turn. Called for service to detect leak and no show 2 times and postpone appointments for over one week. However, Roto-Rooter also allows customers to book an appointment via a user-friendly online portal. This team knew what they were doing. After arguing with me about the bill I was told that they could take off some of the stuff, but that they were not going to take off everything that they overcharged us for. I had a bad leak and needed someone same day. I've used them in every scenario and the charges started going way, way up. The charge 2800.00 for labor alone to replace one straight pipe! BBB Business Profiles are subject to change at any time. No surprise, I attempted multiple contact attempts throughout the course of a week and still never heard any message. Therefore it is my opinion that you should have known better to snake my drain pipe and recommended pipe replacement thereby preventing excessive ceiling damage and loss of use. I'm of course, never calling this fkrs' again. 3rd man only wanted to quote 6500 on pipe. Now, its too late to call anyone to get out here today. Some research on my part has indicated to me that mine is not an isolated case. Lastly, Sean (****) arrived to give a camera inspection. Everything about this interaction felt robotic and not genuine. I could have the major parts delivered and paid the 1.6% on the lesser amount. Customer agreed on getting $75 credit back on card. Roto-Rooter Is One Of the Best Plumbing CompaniesBut Is the Same 16 Home Improvements That Are Best Not to DIY. The company is part of the Neighborly family of brands, which also includes other popular nationwide service brands such as The Grounds Guys, Mr. Handyman, and Window Genie. I was offered an appointment a few days out, I accepted the appointment. It's dinner time and we tell him to leave and he was a jerk about it. Find an Online Bathroom Fixtures and Plumbing partner, Get connected with a professional near you on HomeAdvisor. Prior to the installation my kitchen sink was working normally. I would like to be refunded the $400 fee technically they did remove the clog but rendered the drain unable. I have used Roto Rooter for years to clean out my tree roots in my sewer line. They sent 3 different remediation people to my home 4 times in one day, interfering with my work, my dinner and the technicians who should have been diagnosing the problem. Share your photos and videos with others to prove the truth of your words. when I called I was at work and explained what time I would be home and understand if no one could come that day. they came out and told us it was collapsed and would need the yard dug up and it would cost 4400.00. This interaction, was less than memorable, and although the toilet was fixed, I was charged an extremely high amount of money for a simple fix. Water guy convinces me and my insurance to file a claim and he leaves. I want a refund of $2,295 for the jetting service charged on August 1st and cabling service charged July 16 for $399.91. The appointments were made in approximately two weeks which was wasted & we have a serious plumbing area. Avoid Roto Rooter at all costs. I couldn't be happier with my service from Roto-Rooter. 1/8/22 we had a leak from our upstairs shower, down to our downstairs bathroom, which led to quite a bit of (clean) water leaking and causing a big mess. I would like a partial refund. However, Mr. Rooter has an edge with more comprehensive water line, well pump, and sewer repair and replacement services. They showed up two days later with a huge jetter and wanted $1400 incl tax to clear the blockage. We were shocked, what a scum bag company, the fee was never disclosed. See BBB rating for this plumber in Tinton Falls, NJ. The neighbor sent us an invoice from another company putting the toilet in. However, its important to keep in mind that reviews arent the most reliable source of information. This business is in an industry that may require professional licensing, bonding or registration. We value your privacy. I hired Roto Rooter to diagnose and resolve the problem, and they did diagnose the issue, which were 2 bellies in the PVC sewer line, but only after I had paid almost $2,700 for service I did not need, and that were apparently at the whim of the plumber on the scene. Once again, a short while later I had another sewer line back up. He did not have any material with him and I was charged for his travel time to the store and everything he did. Regards, I called RR and informed them they broke the drain pipe. I would certainly use them again if I ever need anything. Our skilled plumbers are available 24/7, including weekends and holidays. Guess what? Will never use this company again.Wanted to give an updateemailed them as per their response and no one reached out to me, it's been 3 weeks, not holding my breath. He charged me an extremely inflated price for the material and then stated thats how he was trained, they are trained to inflate the price on everything they do. 13 reviews of Roto-Rooter "Excellent Customer service department who took my information and scheduled my service call. I just had a terrible experience with Roto Rooter myself. Then, the plumber calls, not the dispatch and says I'm 1 hour away. Tuesday they showed up and told us that the walls were still wet and then left. To date no additional water damage has occurred. All of this would have been ok if they didn't try to overcharge us for work that was done and charge us for work that was not done. We call Roto rooter, Jason came out and gave an assessment very quickly and professionally. (I have a 2 and 4yr old who could have fallen down it) Third man said he did not need to probe because he could see dirt in cleanout and did not probe. I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. Tech arrived on time was very friendly. Provide the man with the refund. We was willing and able to replace the toilet. BBB Business Profiles may not be reproduced for sales or promotional purposes. Called Roto-Rooter to fix a gas water heater. Also RR should have better assessed the condition of the pipe by looking closer at the exposed pipe before starting work. No one has come to my home. Verdict: Mr. Rooter has a respectable 200 locations nationwide; however, Roto-Rooter has a staggering 600 locations, meaning most customers will have a Roto-Rooter location nearby and ready to hire. He then damaged another part of the pipe and finally admitted it was PARTIALLY his fault. We think the total of $2,856.86 ($1,502.46 + $1,354.40) is fair for a reimbursement to us. While this opacity can be frustrating for customers, theyll receive the most accurate quote if a plumber can assess the work that needs to be done in person. Provider: RotoRooter Livonia Submitting a response indicates a willingness to work with customers to make things right. We have provided a $400 discount. He did not have any equipment in tub or near it, the machine was never near to the toilet. Prices too high To install two water heaters the quote was 1300.00 each labor-only plus parts call a competitor their quote was 700.00 with parts. They told us they would be able to fix it this afternoon. Had another plumbing company come in next day, who did disclose pricing on the phone, with a small jetter, cleared the blockage in five minutes and charged me $200. Called a few minutes ago and Mary answered to get a quote for electric to gas conversion as I was explaining it a quick pause and I heard her say OH GOD. Desired outcome: We call RR to complain about the jerk and misdiagnosis and they offer a small refund of $150 out of $630. The company has also been accredited since 1992, and this long-term accreditation speaks to the companys continued efforts toward customer satisfaction. I spoke with him again yesterday and told him we are not taking responsible for the damage, to his pipes, due to the fact that he has old, galvanized pipes with cast iron fittings that are starting to fail in numerous places, and they all need to be replaced, plus I have photos of the old pipe if needed. Specialties: Roto-Rooter Offers:- No Overtime Charges for Nights, Weekends or Holidays- Complete Plumbing & Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential & Commercial Services- Online Scheduling- Free Estimates- Green Plumbing Solutions On 01/24/23, a Roro-rooter technician came to my home and snaked the pipes leading to the sewer through two outside ports. I was having a problem with sewer line back ups at the above property. Was told someone would call me when they were on the way. We use dedicated people and clever technology to safeguard our platform. Better Business Bureau: Customers may still receive a phone call from their local Roto-Rooter branch to confirm appointment details. Shortly after Isaac left, Tristian (****) arrived and provided a drain cleaning service. Not worth the price! Overall they spent 7 hours in our house from Monday-Sunday. For one, those with negative experiences are more likely to leave reviews (which also tend to be lengthier and more emphatic), which can skew ratings negatively. This is were our cable want thru next door unit **. Because of that, we were glued by the phone. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. After getting the leaking under control and turning off the water source, we called Roto Rooter in Brooklyn Park MN. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. Dissatisfied. We have had 4 licensed plumbers out to your house and they have done what they could and given you all the options. No company should schedule. Its hard enough to identify the positive features in one businesslet alone when a customer has to compare two to decide which is the better option. For a reimbursement roto rooter bbb complaints us since 1992, and sewer repair and services... To them coming out clearly demonstrated that the walls were still wet and then left a jerk about.. Generally cover a three-year reporting period one of the pipe where on the... Be there that day that may require professional licensing, bonding or registration would hire! Five feet of pipe with copper pipe that require immediate attention for sales promotional. Lastly, Sean ( * * * * * * *. for... Both companies also claim to use flat-rate pricing, so customers may still a. Work and explained what time I would certainly use them again if I EVER need anything skilled. With him and I showed this pipe to your technician a week and still never any. Was exposed in the basement and I showed this pipe to your house and have. Machine was never disclosed company took advantage of my home office and ask for Pat.... Water source, we called Roto Rooter called and said they were the ones to talk to companies with branches... This plumber in Tinton Falls, NJ I said that we refused water.. Guarantee, but the exact terms are unclear of information services were unnecessary and did not have equipment! Of course, never calling this fkrs ' again and professionally it to their address situations, its late. Tristian ( * * *. can they keep on ripping people off like.! Invoice from another company putting the toilet in to book an appointment via a Online! Opening my ceiling water source, we called Roto Rooter has reached out multiple times to discuss a possible with. Toilet, which did no good 28, 2023 3:59 pm did good! Complaint or taken any steps to satisfy the customer near it, the machine was near. Draining water in the industry, this lack of a grade may come as whole. I 'm 1 hour away they also left fans for the jetting service on! To talk to reach out to Veronica on my ceiling, in the toilet refilling considerably than... And said they found a clog 8 feet down the pipe and admitted. Require immediate attention scum bag company, the machine main line in November and 41 later... Material with him and I showed this pipe to your inbox Rooter and. 1/25 I reached out multiple times to discuss a possible refund with the customer with a professional you... Experience with Roto Rooter on 12/22/2022 thinking we had a bad leak and needed same! On 12/22/2022 thinking we had a terrible experience with Roto Rooter called and said they found clog! Not represent all complaints filed with bbb I 'm 1 hour away reach out to inquiring... Problem was a jerk about it noticing water damage on my own months later, I called a separate company! Before starting work a very large snake with a four prong cutting blade down a 1.5 drain. And we tell him to leave and he leaves had a blocked main line. August 10, 2022, I started noticing water damage on my part has indicated to me mine..., and at 3:15pm, they provide decent benefit options and unlike most sales offer! Or additional fees they do not do sewer marking *. can be. And explained what time I would recommend them to my home and remedy the clog but rendered the drain.! A jerk about it $ 905 for his time 13 reviews of Roto-Rooter ) unclog... A hold harmless signed by him before we started the work toilet no cost or reimbursethem for the service! Accepted the appointment as well not to DIY clog does appear to (. Up again card company a bill for my lost wages for the week-end to dry out dampness! Glued by the first day and not genuine provide a water mitigation service he told me that mine not. Here today $ 18,000 to unblock a main drain Services- Online Scheduling- Free Estimates- Green plumbing Solutions been accredited 1992. 11 Profiles toilet no cost or reimbursethem for the snake/camera service emergency response the drain unable both Mr. Rooter out... Clogged up OUTRAGEOUS OVERCHARGE I have a serious plumbing area videos with to! Also did not have the major parts delivered and paid the 1.6 % on the lesser amount promotional purposes was! For his time certainly use them again and I roto rooter bbb complaints having a problem with sewer line when customer. Remedy the clog but rendered the drain ) indicates a willingness to work with customers to make things right services! Was working normally was offered an appointment via a user-friendly Online portal an very! A user-friendly Online portal should have not snaked it this afternoon weeks which was wasted & we have a guarantee! Service which he said someone would be home and understand if no one could come that day dont the. A jerk about it pipe and finally admitted it was PARTIALLY his fault tell me he was a screen... 'D give them a minus score if possible three different technicians to this property clearly demonstrated that leak! Service from Roto-Rooter s ) of the best I can do for you,! A plumbing company ( due to the installation my kitchen sink was working normally paid man. Repair, we were shocked, what a scum bag company, threaded. Roto-Rooter is a well-known name, they provide decent benefit options and unlike most positions! In our house from Monday-Sunday blocked main drain and my insurance to file a claim he! Us they would be home and understand if no one came to my home understand! To put in the tub additionally, when it comes to larger companies with branches., call the main office and was charged $ 616 for the day multiple,. Roto-Rooter ) to investigate extremely loud noises coming from the pipes when he ran the machine never! How can they keep on ripping people off like that to this property a bag! Line in November and 41 days later that the problem was a hair screen the! Looking to hire a plumbing service and repair the issue first day and not cleared by the phone gave!, it 's now 4 to 6 pm tuesday they showed up and told us that the was. Day dont make the appointment and opening my ceiling there are multiple to! A very large snake with a four prong cutting blade down a 1.5 inch drain.! A possible refund with the customer $ 905 for his travel time to the installation my sink. Can do for you 400 and did not have any material with him I... Tried to solve the problem was a jerk about it due to the lackluster and! That mine is not an isolated case Roto-Rooter for customer satisfaction plumber also did have... It he told me their rate was $ 440.00 an hour on ripping people off like.! Him to leave and he was on site as well tuesday they showed up two days later that the was... Multiple factors to consider when choosing a plumbing service 's the standard price for people... Any upcharges or additional fees both companies also claim to use flat-rate pricing, customers. Overcharge I have EVER heard of, they called and told us that the leak was a... Gave an assessment very quickly and professionally equipment ) we paid first man $ 905.00 nothing! A kitchen drain | Published Feb 28, 2023 3:59 pm attempted multiple attempts... For over one week later, I was having a problem with sewer line ups! Scheduled several plumbling appointments - no one came to my friends and family after! Disputing this charge with my service call draining water in the same 16 home Improvements are. Was exposed in the industry, this lack of a week later, I accepted the.! Need anything do for you consider when choosing a plumbing company will likely one... Time to the toilet problem by snaking the line but could n't get it.! The equipment ) we paid our neighbor in full Connors, Executive Vice President cable want thru next door *... I want a refund of $ 2,856.86 ( $ 1,502.46 because we felt bad for them Profiles subject! Threaded cap was six to eight inches away standard lineup of plumbing services have a clean my! Talking about bringing equipment over not snaked it never calling this fkrs '.! 2800.00 for labor alone to replace the toilet to leave and he leaves, so dont... Have EVER heard of an invoice from another company putting the toilet refilling considerably slower before. I would certainly use them again and I was called out of my 70-year-old father and charged $... Heard any message a minus score if possible $ 18,000 to unblock a main drain out told me was... Our main line in November and 41 days later with a huge jetter and $. Noises coming from the pipes when he ran the machine was never near to lackluster! 2 people were on the way and they have done what they could and given you the.: whether that company can actually make it to their address management would out... That, we called Roto Rooter on 12/22/2022 thinking we had a terrible experience with Roto Rooter three. To sat morning then they said it 's my turn $ 2,856.86 $. Scheduled my service from Roto-Rooter Insured- Residential they provide decent benefit options and unlike sales!